Network Strategy Officer

We are seeking an experienced and customer-obsessed Technical Account Manager (TAM) to join our global team. In this role, you will act as a strategic technical advisor to a set of key enterprise customers and partners, ensuring their success with Megaport's services. This is a post-sales overlay role, focused on customer support and enablement, technical relationship management, and long-term value delivery. As part of the Premium Support business function, you'll manage and support customers who have adopted our premium tier service offering. This role also has a significant focus on enabling System Integrators (SIs) and Value-Added Resellers (VARs).

Responsibilities

Act as a strategic technical advisor to a set of key enterprise customers and partners; Deliver enhanced support during incident response, assisting with prioritisation and escalations with internal teams and coordination with third-party/cloud providers; Proactively engage offering technical consulting and advisory services, conducting regular network performance reviews; Enable System Integrators (SIs) and Value-Added Resellers (VARs); Submit and track vendor quote requests, including local loop and last-mile pricing; Follow up with vendors on quote responses, commercial details, order documents, delivery milestones, and outstanding actions; Track vendor response times and delivery commitments, escalating where timelines or service levels are at risk; Support network order creation through internal systems, vendor portals, and deployment tools such as Forge; Request, review, and archive KMZ/KML files, LOAs, CFAs, FOCs, circuit designs, service IDs, and handoff details; Monitor vendor delivery timelines across site survey, design, provisioning, testing, and activation; Escalate vendor delays, missing documentation, jeopardy notices, or delivery risks to relevant stakeholders; Maintain accurate updates in Jira and other internal tracking systems; Coordinate with Operations and Engineering to track network risks, capacity challenges, and operational issues; Support coordination of hardware renewals, licensing renewals, upgrades, and related vendor activities; Assist with reporting on vendor escalations, delivery status, operational risks, and network capacity tracking; Provide cross-functional support across Network Strategy, Procurement, Engineering, and Operations.

Requirements

1-2 years’ experience in telecommunications, IT operations, vendor support, service delivery, procurement coordination, or relevant graduate/internship experience; Strong organisational skills and attention to detail; Clear written and verbal communication skills; Ability to manage multiple tasks, vendors, and stakeholders at the same time; Experience with Jira or similar tracking/project management tools; Comfortable working with spreadsheets, vendor portals, trackers, and internal workflow tools; Interest in telecommunications, network infrastructure, data centres, fibre networks, or vendor management; Proactive, reliable, and eager to learn in a fast-paced global environment.

Benefits

Flexible working environment – remote-first culture with coworking options available; Generous leave plans – including 4 weeks of paid annual leave, parental leave, birthday leave, and a purchased annual leave program; Health and wellness support – through a wellness allowance and employee wellbeing initiatives; Comprehensive learning support – generous study and training allowance plus 5 days of paid study leave; Creative, modern workspaces; Motivated, inclusive team; Recognition programs