New Store Opening - Full-Time Keyholder - Rittenhouse Square

At Rothy’s, we believe there’s a better way to do business—one that puts the planet and its people first. In our retail stores, clienteling, and genuine connection are at the heart of everything we do. As a Keyholder, you will help bring our company values to life by creating a service-first culture on the sales floor and supporting smooth store operations. You’ll act as a role model for your peers, delivering exceptional customer experiences, coaching in the moment, and upholding operational excellence.

Responsibilities

Lead and model Rothy’s Experience through exceptional service and selling on the sales floor by coaching and guiding team members to consistently uphold brand standards; Drive personal and team sales results, by delivering the Rothy’s Experience to all customers and supporting your teammates through coaching and team selling; Create lasting relationships with our customers by engaging in strong clienteling practices; Assist with the execution of in store events and activations that engage the local community, support brand awareness, and drive sales; Support with onboarding and training by reinforcing store standards, SOPs, service expectations, selling behaviors, and product knowledge on the sales floor; Act as Manager on Duty when assigned ensuring daily operations, visual merchandising tasks, and service expectations are being met by all team members; Own assigned areas of responsibility as part of the Division of Responsibility (DOR) program and communicate progress, opportunities, and feedback to store leadership

Requirements

Guided by Rothy’s values and committed to fostering a welcoming, service driven environment; 18 years of age or older; 1–2 years of retail or customer service experience; A proven ability to connect with customers and deliver exceptional service; Experience supporting operational tasks such as merchandising, shipment, or stockroom leadership; A desire to grow your leadership skills; Ability to stand/walk an entire shift; Ability to lift, push carry or otherwise move up to 25 lbs; Ability to frequently bending, reaching, stretching, and safely use ladders and step stools; Ability to uphold Rothy’s Experience by following our dress code, including wearing Rothy’s shoes during every shift; Availability to work a minimum of 40 hours/week, including peak business days (Fridays, Saturdays, Sundays), holidays, and evening and opening shifts

Nice to have

Some leadership responsibility

Benefits

Generous paid time off; 401k matching; Comprehensive health plans for you and your family; Supplemental mental health benefits; Monthly wellness reimbursement; Employee Discount Program