Night Auditor

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Not a normal 9-5’er? Escape the ordinary and say Yes I Can!

We are currently seeking a Night Auditor to join our vibrant team at Radisson Hotel Cape Town Foreshore. At Radisson Hotel Group we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.

As a Night Auditor , you bring a heightened sense of responsibility, a focus on delivering exceptional service, and a dedication to ensuring a seamless and secure guest experience to our dynamic night team.

It’s not just about check-in and check-out during night hours; it’s about everything in-between

Responsibilities

You will be our guests’ superhero ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level; You will exude patience, empathy and have the personality to host the show; As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department; Perform the night audit process by reconciling daily financial transactions, including room revenue, cash handling, and credit card payments.; Prepare and distribute daily reports, including revenue summaries, occupancy reports, and financial statements; Respond to guest inquiries, requests, and complaints promptly, ensuring a high level of guest satisfaction during overnight hours.

Requirements

Flexibility and a positive, Yes I Can! Attitude; An eye for detail; Is a creative problem-solver.; Passionate about creating extraordinary service.; Ability to work as part of a team to ensure guest satisfaction.; Strong verbal communication skills; Likes having fun at work; Experience in a similar position is beneficial but not essential; EMMA System experience will be advantageous; Night audit experience will be advantageous