Night Auditor

The Night Auditor is responsible for performing end-of-day financial tasks, providing guest services during overnight hours, and ensuring the safety and security of the hotel. This role combines front desk operations with basic accounting duties to deliver a smooth transition between business days. Department: Front Office. Supervision Exercised: None. Supervision Received: Guest Services Manager. Location: Tempo by Hilton Nashville Downtown (306 rooms, 12,000 sq. ft. meeting/event space).

Responsibilities

Perform end-of-day financial tasks; Provide guest services during overnight hours; Ensure the safety and security of the hotel; Greet, register, and assist guests; process check-ins/check-outs; Answer phone calls, respond to guest requests, and resolve issues promptly; Balance and reconcile daily financial transactions; Run and review daily reports (e.g., room charges, revenue summaries); Audit and verify front desk postings and transactions; Process cash, credit card, and direct-bill transactions accurately; Ensure all reservations, cancellations, and no-shows are properly logged; Follow company policies and procedures, including safety and emergency protocols; Ability to work overnight shifts, weekends, and holidays

Requirements

High school diploma or equivalent required; Previous hotel front desk or accounting experience preferred; Experience with PMS systems preferred; Strong attention to detail and accuracy; Excellent customer service and communication skills; Strong problem-solving and critical-thinking abilities; Proficiency with computers and hotel property management systems (PMS); Ability to prioritize and multitask

Nice to have

Previous hotel front desk or accounting experience; Experience with PMS systems