Night Front Desk Associate

We are currently looking for a Night Front Desk Associate to join our Front Office team at Rosewood London. Our Night Front Desk Associates are appointed to ensure a memorable guest experience by creating a lasting first impression delivering a personalized guest service. This role offers a working schedule of four consecutive nights from 9.30pm to 8.00am followed by four consecutive days off.

Responsibilities

Providing our guests a customer service in accordance to the Rosewood London procedures thriving to go the extra mile at all times by being intuitive, refined and engaging; Having a thorough knowledge of all hotel areas, standards and procedures required at the Front Office; Intuitively anticipating guests’ needs, by responding promptly and acknowledging all guests, whatever time of day; Ensuring a smooth operation of the night by being aware of all information included in the memo folder and taking part in handover

Requirements

The ability to work in a team and build relationships with others; Having a real passion for guest service and taking ownership of the guest experience; Being organised and proactive in managing your tasks; Having an engaging presence; A good understanding of the function of property management systems (Opera); Eligible to live and work in the UK

Benefits

28 days paid holidays per annum including Bank Holidays; Company pension scheme; 12 complimentary room nights and F&B discount worldwide; Career development opportunities; Free meals on duty; Season ticket loan