Night Guest Service Agent

Joining Minor means you become a partner in a diverse, expanding global organisation with limitless opportunities to thrive and achieve. Minor International includes three key business units: Minor Hotels, Minor Food, and Minor Lifestyle.

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.

Oaks Brisbane Festival Suites are looking for a Casual Night Guest Service Agent who is passionate about hospitality and thrives on creating memorable guest experiences. If you pride yourself on delivering service with warmth, professionalism, and a personal touch, we’d love to hear from you.

From the moment guests arrive, your welcoming presence will make them feel right at home. You’ll play a vital role in guiding them through their stay; from smooth check-ins and check-outs to sharing local tips on attractions and eateries, leaving a lasting impression with your superb customer service and positive energy.

Shift Details (subject to change)

- Shift times: 8.15pm to 6.45am OR 10.00pm until 6am

Hourly Rates (excluding superannuation)

Monday - Friday: $33.38 per hour + penalties

Saturday: $40.05 per hour + penalties

Sunday: $46.73 per hour + penalties

Responsibilities

Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.; Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.; Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.; Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Requirements

Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.; Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.; Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.; Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.; Maintains a polished and professional presentation, reflecting the values and standards of the organisation.; Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

Benefits

50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand; 20% team member’s friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand; Access to Minor Hotels ANZ paid parental leave benefits; Additional paid leave including Birthday and Study leave.; Educational Financial support may be available to those who undertake development relevant to the company’s business requirements.; NIB Insurance discounts; Discount savings and cash back from over 400 popular retailers in Australia and New Zealand; Entertainment and experience discounts (Opera Australia, Australia Zoo, BRG Brands- Experience oz, Adrenaline and RedBalloon); Discount on Furniture; 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe; Wellbeing programs with Uprise (EAP); Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults.