NOC Operations Engineer

You’ll install, maintain, monitor, and troubleshoot customer and core network services, including routers, circuits, firewalls, and servers. From our Network Operations Centre, you’ll oversee critical infrastructure, swiftly addressing issues to ensure high service availability. You’ll also support managed services for business customers, resolving escalated issues efficiently. This hybrid role offers a great balance of home and office working. You’ll join your colleagues in your local office at least two days a week.

Responsibilities

Installing, maintaining, and troubleshooting network infrastructure, including routers, circuits, firewalls, and servers; Proactively monitoring network performance using advanced monitoring tools, identifying faults, and taking action to resolve them; Responding to alerts from core links and addressing network issues promptly to maintain uptime; Managing escalated issues from the Tech Support Centre (TSC) for investigation and resolution; Supporting managed services for business customers, ensuring seamless connectivity and reliability; Coordinating with field engineers for hands-on troubleshooting when required

Requirements

Experience with Cisco IOS and IP routing protocols (e.g., BGP, ISIS); Proven background in 1st/2nd Line Network Support and Data Centre environments; Strong understanding of BGP (Border Gateway Protocol) and its role in network routing; The ability to monitor, identify, and resolve network issues swiftly and effectively; Excellent communication skills to handle escalations and collaborate with internal teams; Proactive and technically skilled network engineer with hands-on experience in monitoring and maintaining high-performance network environments

Benefits

Performance related bonus; Generous annual leave (with an extra day off on your birthday); Private medical insurance; Health cash plans; Family-friendly policies; Flexible benefits package; Opportunities to grow your career