NRS Customer Support Rep

Our National Retail Solutions Tech Support Team receives inbound calls to troubleshoot technical issues, provide resolution to any software or hardware problem related to the NRS provided services/ devices. The main support is focused to retailers, distributors and store owners and merchants who encounter technical difficulties with their system and/ or equipment.

Responsibilities

Receives inbound calls to troubleshoot technical issues; Provides resolution to software or hardware problems related to the NRS provided services/devices; Supports retailers, distributors, store owners and merchants encountering technical difficulties with their system and/or equipment

Requirements

High School Diploma; 85% of English Proficiency; Software and Hardware knowledge; Previous experience in tech support, desktop support, or a similar role; Customer Service and Tech Support Experience (Must); Excellent communication skills (written and spoken); Patient, helpful, empathetic, good listener & professional; Attention to detail and good problem-solving skills; Goals and people oriented

Nice to have

Experience with remote desktop applications and help desk software

Benefits

Competitive salary; Bonuses; A great and positive workplace environment; Parking Subsidy; Life and Medical Insurance; Benefits and Discounts; Growth opportunities; Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)