Nurse Manager – Outpatient Physician Practice

City/State

Harrison, New York

Department

WPHPA SMG_3

Work Shift

Day

Work Days

MON-FRI

Scheduled Hours

8 AM-5 PM

Hours Per Pay Period

80

Pay Rate/Range

$120,000 - $145,000

1. Strategic Management

a. Develop and implement clinical goals, objectives, and initiatives that align with the strategic priorities of White Plains Hospital, Nursing Services, and the outpatient physician practice.

b. Evaluate clinical operations across all practice locations and identify opportunities to improve patient care, efficiency, safety, and overall performance.

c. Facilitate organizational and operational changes by assessing staff readiness, involving appropriate stakeholders, communicating expectations, and evaluating outcomes.

d. Collaborate with physicians, Practice Administration, and interdisciplinary teams to implement clinical initiatives and promote evidence-based practice.

e. Support a culture of shared accountability, continuous improvement, professional development, and innovation among clinical staff.

f. Anticipate clinical operational needs, staffing challenges, supply requirements, and compliance deadlines, developing proactive plans to address potential issues.

g. Develop and maintain emergency preparedness plans to ensure clinical staff are prepared to respond to medical emergencies, internal and external disasters, and other unexpected situations.

h. Lead annual influenza vaccination planning and implementation, including vaccine ordering, inventory management, storage, distribution, staffing plans, administration training, and documentation compliance.

i. Coordinate additional seasonal and organization-wide clinical initiatives as assigned.

2. Human Resource Management

a. Understand and adhere to White Plains Hospital Performance Standards, policies, procedures, and expected employee behaviors.

b. Directly manage and oversee the clinical teams across all outpatient practice locations, providing clinical leadership, supervision, guidance, and support.

c. Evaluate clinical staffing needs based on provider schedules, patient volumes, clinical requirements, staff competencies, and operational needs.

d. Ensure appropriate clinical staffing, coverage, and resource allocation across all specialties and locations.

e. Participate in behavioral-based and peer interviewing, staff selection, recruitment, and hiring processes.

f. Serve as a coach and mentor by providing ongoing feedback, supporting goal setting, conducting annual performance evaluations, and promoting professional development.

g. Address staff performance concerns, attendance issues, workplace conflicts, and behavioral concerns in collaboration with Practice Administration and Human Resources.

h. Follow progressive discipline procedures and initiate corrective actions, including counseling and performance improvement plans, as appropriate.

i. Facilitate staff onboarding, orientation, training, and ongoing education.

j. Ensure completion and maintenance of required staff licenses, certifications, credentials, annual competencies, and mandatory education requirements.

k. Develop, maintain, and monitor clinical competency programs for staff to ensure they are qualified to perform assigned responsibilities.

l. Promote staff retention and engagement by identifying concerns, addressing workplace challenges, recognizing contributions, and fostering a positive and collaborative work environment.

m. Ensure open communication through regular clinical staff huddles, staff meetings, and individual rounding.

n. Manage staff timecards, attendance, PTO requests, and time-off approvals in accordance with hospital policies and operational requirements.

o. Maintain visibility and accessibility to clinical staff across all locations, ensuring consistent leadership, accountability, and support.

3. Financial Management

a. Collaborate with Practice Administration to support operational and capital budget planning related to clinical staffing, equipment, medications, and supplies.

b. Monitor clinical staffing utilization, overtime, productivity, and coverage needs to support efficient use of resources.

c. Evaluate clinical supply and medication inventory to maintain appropriate stock levels while minimizing waste and preventing shortages.

d. Monitor clinical equipment and supply needs and identify opportunities for cost-effective resource utilization.

e. Assist in identifying operational needs, equipment upgrades, and capital requests necessary to maintain safe and efficient clinical operations.

f. Communicate anticipated staffing, equipment, medication, and supply expenses to Practice Administration

4. Performance Management

a. Develop, implement, and monitor clinical standards, policies, procedures, and evidence-based practices to support safe, consistent, high-quality patient care.

b. Lead clinical quality improvement initiatives, including fall-risk prevention, patient safety audits, clinical workflow assessments, and staff education.

c. Establish and monitor key clinical performance indicators, conduct routine audits, evaluate outcomes, and implement action plans to address identified deficiencies.

d. Ensure ongoing performance improvement through the identification of opportunities, collection and analysis of data, implementation of corrective measures, and evaluation of results.

e. Promote service excellence and patient satisfaction through effective clinical staff rounding, patient experience initiatives, and appropriate follow-up on patient concerns.

f. Collaborate with Practice Administration to review and address patient complaints, clinical concerns, and recurring service-related issues.

g. Participate in Huron rounding, identify opportunities for improvement, communicate findings, and ensure timely completion of assigned action items.

h. Maintain responsibility for patient safety and incident management, including oversight of MIDAS event reporting. Responsibilities include:

i. Ensure staff compliance with clinical policies, procedures, infection prevention practices, and applicable regulatory requirements.

j. Oversee medication management processes, including ordering, inventory, storage, required logs, and routine expiration-date monitoring.

k. Establish and maintain routine audits of medications, clinical supplies, emergency kits, and emergency equipment to ensure all items are properly stocked, accessible, functional, and within expiration dates.

l. Ensure emergency equipment and supplies are maintained in accordance with hospital policies and regulatory requirements.

m. Maintain survey and regulatory readiness by ensuring clinical areas and staff comply with applicable governmental, New York State, and accreditation standards.

n. Ensure compliance with the New York State Nurse Practice Act and the ANA Code of Nursing Ethics.

o. Ensure identified deficiencies are addressed through documented action plans, staff education, follow-up, and sustained corrective action.

White Plains Hospital Medical Center is an equal employment opportunity employer. White Plains Hospital Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

Requirements

Current New York State Registered Nurse (RN) license and registration.; Bachelor of Science in Nursing (BSN) required.; Basic Life Support (BLS) certification through the American Heart Association required.; Advanced Cardiovascular Life Support (ACLS) certification through the American Heart Association preferred, unless required for employees in the department supervised, in which case certification is required.; Demonstrates clinical leadership, staff management, communication, organizational, and problem-solving abilities.; Communication Skills; Teamwork and Collaboration; Adaptability and Flexibility; Planning, Organization, and Delegation Skills; Problem Solving, Judgment, and Decision-Making Skills; Quality and Patient Safety Awareness; Conflict Resolution and De-escalation; Accountability and Follow-Through; Staff Development and Leadership; Operational and Time Management; May be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be exposed to are listed in the hospital's Safety Data Sheet (SDS) database and may be accessed through the hospital intranet.; Must be able to move about the department and hospital constantly while attending to the needs of patients, visitors, and staff.; Requires continuous communication with patients, staff, and visitors of all educational levels.; Requires frequent use of computers and other office equipment.; Required to move objects up to fifty (50) pounds and must be able to move patients of all weights with a minimum assist of one (1) or assistive device/equipment per White Plains Hospital Safe Patient Handling Policy.; Must be able to rapidly assess and respond to situational needs of patients, staff, and visitors.; Must be able to adapt to a high-stress environment with frequent interruptions.; Requires travel between assigned outpatient practice locations to provide clinical oversight, staff support, and operational supervision.