Nutrition Guest Representative

Under the direction of the Supervisor/Manager, duties include all activities for creating a positive patient experience with nutrition services. Utilizing automated system, obtains patient’s menus; reviews choices with patients to ensure understanding and compliance to diet order. Responsible for delivery of meals: performs customer satisfaction rounds with patients after meal service and collects trays. Oversees nourishment kitchen stocking, rotating and sanitation. All guest representative services are performed in compliance with proper food handling techniques, infection control policies, and safety guidelines of the hospital and all regulatory agencies. Enhances the South Shore Hospital experience for patients, their families and visitors by providing appropriate hospitality and food services in a manner that reflects well on the hospital's reputation and image. Contributes to departmental patient satisfaction goals for excellence in all patient interactions. Works well with peers, contributes to a pleasant, professional, safe clean work environment.

Responsibilities

Under the direction of the Supervisor/Manager, duties include all activities for creating a positive patient experience with nutrition services; utilizing automated system, obtains patient’s menus; reviews choices with patients to ensure understanding and compliance to diet order; responsible for delivery of meals; performs customer satisfaction rounds with patients after meal service and collects trays; oversees nourishment kitchen stocking, rotating and sanitation; visits patients of all ages daily for menu selections; presents menus and assists with menu choices; delivers patients meals and snacks; revisits all patients following meal service; identifies patients at nutritional risk or with special dietary needs; follows procedures and food service handling standards for safety and personal hygiene; responsible for nourishment kitchens in assigned areas; embraces technological solutions.

Requirements

Availability for varied shifts (6:30a-3:00p and 4:00p-7:30p); Weekday, weekend and holiday availability required