Ocean Import Agent

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Scope of Position: Ensure timely and accurate movement of freight and information and administrative tasks, while providing an exceptional customer service within the Ocean Import Department.

Major Duties and Responsibilities

external).

Personal Development

- Attend training classes when required.
- Complete mandatory training when required.
- Meet company standards of 52 hours training per year, including as needed management/leadership training

Culture

• Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence,

Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Responsibilities

Ensure smooth and timely freight process flow meeting customer expectations.; Ensure accurate and timely data entry into our operational system, per Operational Performance Standards (OPS); Track and Trace Ocean Import Files daily.; Use Department Dashboards on daily basis.; Ensure documents are timely sent to customer or broker for customs purposes.; Ensure accurate and timely client and vendors billing, within Expeditors and customer standards.; Interact with our customers in arranging their international shipments, meeting customer service standards.; Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies and others involved).; Meet compliance at all times, regulations internal and external in accordance with government regulations. No fines, penalties, or late filing.; Understand department process flow and looking for best practices to improve operational efficiency and productivity.; Ensure all customers standard operating procedures in place and updated in the DLSOPs. Review and update monthly.; Meet KPI standards in accordance with the Company’s procedures.; Timely responses to emails (within 1 hour) and voicemails (within 30 mins) (internal and; Escalation of problems to Management and Supervisor when necessary.; Follow Accounting Do’s and Don’ts

Requirements

Minimum of 2 years in Ocean and Air Import experience.; Must provide exceptional customer service internally and externally at all times.; Must have complete understanding of ocean import documentation process.; Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.; Pro-active, strong organizational skills.; Proficient level of Microsoft Office (Word, Excel etc); Must complete Dangerous Goods Certification within the first 6 months.; Must be able proficient in English, both written and verbal.