OCR CTMS Application Administrator I

The Application Administrator I builds, maintains, monitors and audits multiple cloud application installations. This may include, but is not limited to, ensuring security standards are applied, troubleshooting, implementing new solutions and participating on projects to upgrade components or whole systems. Follows recommended architecture standards related to applications. The Application Administrator I within the Office of Clinical Research (OCR) is one of the primary contacts for all OCR managed system-related activities. The Application Administrator I is responsible for working with diverse levels of staff to maintain and improve the functionality and use of the OCR managed cloud systems, and assure the business strategy is driving system use and requirements.

Responsibilities

Builds, maintains, monitors and audits multiple cloud application installations; Ensures security standards are applied, troubleshooting, implementing new solutions and participating on projects to upgrade components or whole systems; Provides technical support for Advarra Cloud non-production and production environments; Plans, tests and delivers application upgrades for Advarra Cloud non-production and production environments; Applies patches and delivers minor and major application upgrades; Creates new user accounts in the various OCR managed systems; Fields issues and requests from the OCR's user base; Creates robust data reporting using a Sigma-based cloud application interface; Updates/upgrades the various systems; Provides Quality Assurance updates to the user base; Serves as a communications hub to facilitate dissemination of information; Participates in regular team meetings and brainstorming discussions; Shares application administration knowledge and provides cross-training and peer support; Participates in application administration maintenance or implementation planning; Adapts to new technologies and systems

Requirements

High School diploma and 1 year of related experience required; Or equivalent combination of education and experience; Excellent verbal and written communications skills required; Ability to work both independently and as part of a team required; Ability to participate in on-call rotations required

Nice to have

Bachelor's degree in related discipline such as Computer Science, Information Technology, Mathematics, Statistics, Business, Data Science or Engineering; Experience in higher education or healthcare field; Experience with interface, networking, design, and relational database technologies; Experience supporting Cloud and on premises applications; Experience with multi-tier applications employing application and web servers; Experience with project management from planning through implementation; Ability to learn new technologies quickly and help team members embrace technology change; Proven track record executing multiple work streams and producing consistent results; Strong understanding of system/application administration activities; Oracle, MySQL, MS SQL or related database experience; Solid understanding of Web Server, App Server and Database interactivities; Solid understanding of application infrastructure and architecture