Office Administrator

Our client, MC Controls is a privately owned business that specialises in the design, construction, supply, installation, commissioning and maintenance of HVAC control systems. They pride themselves on offering a high level of customer service and working on a wide range of projects - from large domestic properties through to schools, restaurants, health centres/ hospitals, hotels, offices and even a few British Embassy buildings. Due to their continued growth, they are now looking for an organised and confident Office Administrator to join their team based in Bishops Waltham, Hampshire. You will be responsible for day-to-day administrative support within the team.

Responsibilities

Provide comprehensive administrative support across the business; Maintain customer records and documentation within the Simpro field service management system; Coordinate service agreements, engineer schedules and project activities; Liaise with engineers to ensure visits, paperwork and documentation are completed efficiently; Communicate with customers regarding scheduled visits and service updates; Review engineer paperwork, identifying and escalating any issues where required; Manage incoming customer calls and emails, delivering a high standard of customer service; Build strong relationships with customers, suppliers and internal stakeholders; Raise purchase orders and manage supplier invoices; Process invoicing, payment management and purchase order reconciliation; Support credit card reconciliation and business expense management; Assist with health & safety administration, company compliance and quality assurance processes; Support HR administration, including onboarding, holiday records and company documentation; Undertake general office administration to support the wider business

Requirements

Previous experience within an administration or business support role; Excellent written and verbal communication skills; Strong organisational skills with the ability to manage multiple priorities; High attention to detail and accuracy; Confident using Microsoft Office, particularly Word and Excel; Strong customer service skills with a professional telephone manner; Comfortable learning new IT systems and software packages; Able to work effectively under pressure and meet deadlines; Positive, proactive and collaborative approach to work

Benefits

25 days’ Annual Leave; Ongoing training and opportunities for career progression; Opportunity to work within a growing, friendly and flexible team; Contributory Pension Scheme (following 3 months service); Free, on-site parking