Office Manager

AZZ Inc. is a leading provider of specialized products and services designed to meet the unique needs of industrial markets worldwide. With a rich history spanning several decades, AZZ has established a strong reputation for innovation, quality, and customer satisfaction.

At AZZ, our culture is defined by trust , respect , accountability , integrity , teamwork and safety ("TRAITS"). We are dedicated to our employees by fully training and equipping them and providing a safe environment to grow personally and professionally. We strive to build, maintain and create a work environment that attracts and retains employees who are high contributors, have outstanding skills, are engaged in our culture, and who embody our Company mission: to create superior value in a culture where people can grow both professionally and personally, and where TRAITS matter.

As AZZ Inc. continues to evolve and innovate, it remains committed to driving shareholder value while maintaining its reputation as a leader in industrial solutions. With a strong foundation built on decades of experience and a forward-thinking approach, AZZ Inc. is poised to continue its upward trajectory, delivering sustainable growth and an unwavering commitment to excellence.

AZZ has an exciting opportunity for an Office Manager reporting to the Plant Manager at our Muncie facility. As an Office Manager you are primarily responsible for providing all administrative support to our busy manufacturing facility. You have experience with customer service, you’re a pro at administration and you have strong organizational skills.

Minimum Education

- High School Diploma or equivalent required

Responsibilities

Responsible for the supervision of front office activities, including HR administration, A/P, A/R, reception area, mail, purchasing and facilities maintenance.; Resolves customer complaints and answers customers' questions regarding policies and procedures.; Supervises the work of office, administrative or customer service employees to ensure adherence to quality standards, deadlines are met, proper procedures are followed while correcting errors or problems.; Provides employees with guidance in handling difficult or complex problems. May resolve escalated complaints or disputes.; Implements corporate and departmental policies, procedures and service standards under management’s direction.; Discusses job performance problems with employees to identify causes and issues. Works to resolve performance problems and recommends appropriate personnel action.; Ensures training on job duties and company policies is completed for all new hires.; Reviews records and generates reports regarding production, payroll, and shipping to verify accuracy. Monitors work activities and evaluates performance.; Assists with customer relations and sales, including but not limited to, the preparation and maintenance of office records, sales invoices, and purchase orders.; Supervises and/or performs accounts receivable and payable transactions. May also serve as the direct report for AP/AR and general office clerks.

Requirements

3+ years’ experience in office administration; Experience with direct supervision of clerical staff is preferred; Proficient in all Microsoft Office applications, i.e., Excel, Outlook, and Word; Excellent verbal and written communication skills; Prior knowledge of Oracle preferred