Office Manager

About Swap

Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience.

Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence.

At Swap, we’re building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works.

Hours: 16-20 hours per week, split flexibly across half days.

- Monday (8:30am-13:30pm
- Tuesday (09:30am - 15:00)
- Thursday (09:30am - 15:00)

Reports to: People Operations Manager, as part of the wider People Operations team

About the Role

We're looking for a highly organised, proactive Office Manager to keep our Austin office running smoothly and make it a productive, welcoming place to work. You'll be the first point of contact for our Austin team on all things office-related, working closely with the People Operations team as Swap continues to grow.

What we offer

💰 Competitive base salary: Pay that reflects your experience and the impact you’ll have, reviewed regularly as you grow with us.

📈 Stock options: Own a piece of what we’re building. As a high-growth scale-up, you’ll share in the upside as the company grows.

🏖️ Generous PTO: Competitive annual leave, with public holidays on top, plus your birthday off so you can celebrate properly.

🏥 Private healthcare: Comprehensive private medical cover, so you can get the care you need quickly.

🏦 Pension contributions: Company contributions to help you build long-term financial security.

🧘 Wellness benefits: Support for your physical health and wellbeing, so you can look after yourself in the way that works for you.

💚 Mental health support: Access to mental health resources and support, because looking after your mind matters as much as your body.

👶 Enhanced maternity and paternity leave: Extra support when you’re growing your family, so you can focus on what matters most.

🏡 Flexible working: Choose how and where you do your best work, with the trust and autonomy to manage your own time.

✈️ Work abroad for 4 weeks a year: Take your laptop somewhere new for up to four weeks each year, whether that’s family, travel, or a change of scenery.

🎉 Quarterly team offsite budget: A dedicated budget each quarter for your team to get together, connect, and have fun.

🍻 Thursday happy hour: Wind down the week with your colleagues at our Thursday happy hour, held across all of our locations.

🥞 Breakfast Mondays: Start the week with a good meal and good company.

Responsibilities

Oversee the day-to-day running of the Austin office, ensuring a productive and welcoming environment.; Act as the primary point of contact for Austin employees' operational needs, and coordinate with the wider People Operations team as needed.; Manage office vendors, supplies and services, including facilities and catering.; Coordinate in-office events, team gatherings and company meetings, including cross-office events with our wider teams.; Keep the office organised and help plan how the space is used.; Support health and safety compliance and workplace policies in the office.

Requirements

3+ years’ experience in office management or a similar role.; Strong organisational and multitasking skills, with high attention to detail.; Excellent interpersonal and communication skills.; Ability to handle sensitive information with discretion and professionalism.; Proactive and resourceful, and comfortable working in a fast-paced environment.; Comfortable working with a distributed team across different time zones.