Operations Associate

Empallo is a cardiology startup looking for a clinical Operations Associate to support and help improve the day-to-day operations of our affiliated medical practices. This is a hands-on role for someone who thrives on solving problems, learning quickly, and making sure patients and providers have a smooth experience from start to finish. You'll work across clinical operations, revenue cycle management, and product and process improvement, with the opportunity to take on greater ownership as you learn the business and demonstrate strong performance.

Responsibilities

Manage patient onboarding and scheduling; Guide patients through their care journey, answering questions along the way; Coordinate diagnostics, referrals, results processing, and follow up care; Communicate with healthcare providers to support smooth care delivery; Gather actionable feedback from providers and patients to improve and automate operational workflows; Research and maintain understanding of applicable healthcare regulations to help ensure compliance across operations; Support revenue cycle management, including eligibility checks, claim submissions, prior authorizations; Follow up with payers on outstanding or appealed claims; Support invoicing

Requirements

Strong communication and interpersonal skills; Cross functional collaboration experience; Ability to turn user feedback and data into clear product requirements and operational improvements; Strong organizational, time management, and follow through skills; Ability to understand and communicate US healthcare regulatory, compliance, and operational requirements clearly; Comfortable working in a fast paced startup environment; Proficiency with Google Workspace, including Docs, Sheets, and Slides; Experience with, or willingness to learn, tools related to CRM, EHRs, software development project tracking and roadmap planning, and RCM; Currently enrolled in or recently graduated from a community college, vocational or professional certificate program, or undergraduate program, in a related field

Nice to have

Relevant certifications (e.g., certified nursing assistant, medical assistant); Experience with, or willingness to learn, CRM, EHR, and RCM tools