Operations Associate, RCM Special Projects

Grow is looking for a motivated and detail-oriented Operations Associate to join its Insurance Operations team, focused on supporting high-impact revenue cycle projects. The role works closely with cross-functional partners and stakeholders to build and maintain the revenue systems that enable the provider network to thrive, and to build, scale, and pressure test the processes that power Grow's revenue collection engine. The role is fully remote within the United States and includes travel 2–3 times per year (e.g., company and department offsites).

Responsibilities

Support and improve key workflows that keep operations running smoothly, working closely with Engineering to bring new features to life; Dive into data to pull reports, analyze trends, and turn insights into action supporting the Insurance Operations team; Track and monitor the health of operations, own key metrics, flag issues, and partner with the team to troubleshoot and improve processes; Drive change across teams such as Growth, Customer Support, and Technology to keep systems efficient, scalable, and patient-centered; Build, scale, and pressure test the processes that power the revenue collection engine; Work with cross-functional partners and stakeholders to build and maintain revenue systems that enable the provider network to thrive

Requirements

1–2 years of experience in revenue cycle or healthcare operations; Experience using tools such as Excel, Hex, Looker, or other analytics platforms to spot patterns, analyze trends, and improve workflows; Comfort applying structured problem-solving approaches; At least one year of experience in a startup or similarly fast-paced environment; Experience on cross-functional projects; Confidence using Excel or Google Sheets, including writing formulas, building pivot tables, and pulling insights from data; Mission-driven, with interest in making mental health care more accessible; Open communication and openness to feedback

Nice to have

Experience with SQL; Dabbling in SQL is a bonus, with training provided if not

Benefits

Comprehensive medical, dental, vision, life, and disability coverage; No-cost access to therapy through the Grow platform (US employees); Retirement savings programs and equity opportunities; Flexible time off, company paid holidays, and company-wide Winter Break; Up to 18 weeks of paid parental leave and a new child stipend; Weekly Mental Health Mornings/Afternoons; Annual wellness and development stipend; Pre-tax commuter benefits for hub locations; Home office support and meal benefits; Wellbeing benefits including wellness memberships, virtual care, pet insurance discounts, and global travel assistance