Operations Center Technician

The Operations Center Technician/Command Center Technician plays a critical role in maintaining Atlas’s industry-leading power system uptime by providing 24/7 monitoring and technical support for domestic and international operations. This position is responsible for identifying and investigating system alerts and notifications, communicating real-time and historical performance data, and supporting field technicians across Atlas’s operational footprint. Success in this role requires strong problem-solving skills, technical curiosity, effective communication, and a disciplined, self-starting mindset. Technicians must learn Atlas’s primary software systems and understand the operational philosophy behind our solutions. This position offers a unique opportunity to gain broad exposure to Atlas’s operations and grow within a high-performing, mission-driven team.

Responsibilities

Monitors unsafe conditions (weather/fatigue) and communicates to all leaders in the organizational hierarchy per Atlas’s Standard Operating Procedures (SOP); Exercises independent judgement and assists technicians in troubleshooting; Utilizes telematics and other software programs to monitor, investigate, coordinate, track & follow-up on all operational and safety issues; Collects data from telematics and other software programs to prepare detailed reports; Provides exceptional customer service for anyone interacting with the Command Center from the onset of an issue until the resolution; Assists with any requests for support; Works within a team of other operations technicians to identify and prioritize operational issues and ensure they are resolved in accordance with Atlas’s standard; Through the analysis of systems and reports the Command Center Technician identifies faults and model sizing issues fleet wide; Understands current organizational hierarchy in field operations across the Atlas footprint; All other duties assigned

Requirements

High School or GED; Field or Shop Technician; 1 Year Previous related experience; 1 Year Customer service experience; Able to work nights/weekends and handle full 8–12 hour shifts independently or with a team; Quickly learns and understands Atlas Power error codes, alerts, and system implications; Familiar with field operational and safety protocols, including weather and fatigue risks; Working knowledge of Atlas software systems and operational data analysis; Strong ability to interpret data and respond in fast-paced environments; Skilled in identifying system faults, trends, and sizing issues across the fleet; Capable of independently troubleshooting and escalating operational or safety issues; Excellent verbal and written communication with internal teams and external stakeholders; Provides high-level customer service from issue identification through resolution; Effective use of monitoring and documentation tools for issue tracking; Strong organization, time management, and ability to prioritize tasks; Able to work independently with minimal supervision; Quick learner with the ability to adapt to new systems and processes; Maintains composure and professionalism in high-pressure or emergency situations; Fluent in spoken and written English; Action-oriented: Self-motivated, problem solver, takes initiative when issues arise, acting quickly and responding accordingly; Disciplined: Focused, consistently following through with dedication to achieve high standards even when no one is watching; Accountable: Takes ownership and accountability for your actions, good and bad; Passionate: Passionate about what they do and who they work for, by bringing enthusiasm and commitment to every task and team; Trustworthy: Reliable and honest, building confidence through integrity and consistent performance

Benefits

Best People and Team; Great Place to Work, Hire Vets, Top Place to Work For – Austin American Statesman; Your Well-Being is a Priority: 100% covered Medical, Dental, and Vision; Invest in Your Future: 401K with company match, immediate vesting; Relax and Recharge: Paid time off (non-rotational roles), 15+ company paid holidays