Operations Client Partner

As the Operations Client Partner, you will manage ongoing manufacturer database maintenance quality and scoping of change requests, reviewing new item placements and coding and leading client inquiry triage and resolution. You will directly communicate with clients and client operations support teams and collaborate with cross-functional Operations and Technology teams.

Responsibilities

Scope and prototype change requests for custom databases.; Review new item reports and ensure items are placed as per client DB standards; Communicate with Client Operations Leaders and manufacturing clients regarding database updates and changes, including timelines for implementation.; Assist in the coding of new items and creating custom database market orders; Conduct database validation exercises for new product, market, and fact additions, as well as data inquiry corrections.; Maintain client database and category guidebooks.; Serve as the end-to-end owner of client inquiries related to database services and feasibility, product coding, and data quality (excluding coverage and methodology).; Address syndicated database support questions and client inquiries.; Collaborate with cross-functional operations and technology teams to resolve client inquiries and provide input into client health tracking metrics.; Work with the Extract team to understand extract challenges and re-run needs.; Open client inquiries and REAP tickets as necessary.

Requirements

Proficiency in management and maintenance of data modeling, and query optimization.; Knowledge of data extraction, transformation, and loading processes.; Experience with data validation and quality assurance, Good with excel; Strong written and verbal communication skills to interact with clients and cross-functional teams (e.g., Operations, Technology) to resolve client issues.; Ability to explain technical concepts to non-technical stakeholders.; Analytical mindset to troubleshoot database issues and identify the correct teams to mitigate and provide resolutions.; Adaptability to handle unexpected challenges and changes.; Thoroughness in scoping change requests and documenting client inquiries.; Ability to manage multiple tasks and clients simultaneously, prioritize workload, and meet deadlines.; Detail-oriented approach to maintaining guidebooks and documentation.; Experience of Salesforce CRM is mandatory

Nice to have

MBA graduate is preferred; 2- 4 Year is preferred; Experience in client-facing roles and servicing clients is a plus

Benefits

Flexible working environment; Volunteer time off; LinkedIn Learning; Employee-Assistance-Program (EAP)