Operations Director

A Board level role, the Operations Director will report to the MD, and work shoulder to shoulder with the leadership team including Finance, Property, People, Marketing and Food. This is an exceptional opportunity for a high performing Ops Director to be part of something special. As OD, you must be able to lead from the front and inspire a team of talented individuals of which mostly have been organically grown to date. As the business grows, there is the need to balance internal and external talent whilst building strong successions plans for the future.

Responsibilities

Develop and implement a winning strategic vision and plan – growing real long term value whilst building a business that is ready for growth; Lead the development and implementation of the plan in co-ordination with other key group functions, taking accountability and owning all things operations; Lead the existing team to deliver beyond expectation, driving continual improvement in the quest to be the best every time; You will be fully P&L accountable for the restaurants, working collaboratively across the teams to ensure sales, margin and EBITDA targets are exceeded and agreed milestones met; Able to bring structure, systems and rigour to a rapidly growing environment, to lay the foundations for growth and future-proof the business; Able to deliver results with an entrepreneurial mind set, you will be accountable for timely and accurate reporting; Through direction and collaboration, you will drive the development of our people and teams, ensuring great recognition, development and succession plans are in place at every level; Responsible for all new openings, orchestrating and leading operations and openings team to mobilise new restaurants on time, on budget and with well-trained team

Requirements

Must be proven at this level and able to hit the ground running; You must be a natural inspirer of people and a motivator. Good at recognising and developing talent and putting in place development plans to improve individual performance where appropriate; Must be comfortable getting close to the business but equally able to be strategic, contribute to brand proposition and the future growth

Nice to have

Experience of growing a business and building a team to support that growth; Private equity experience; Food credibility; Appreciation for a premium product delivered with exceptional service