Operations Manager (Events) - 9 month contract

Portfolio 3 is searching to build out its Operations team with a new Operations Manager to help strengthen our foundation. Heading into its 3rd year, the portfolio is looking to build on its initial success with CPHI Middle East, Umrah & Ziyarah Forum, and Saudi Maritime & Logistics Congress. The Operations Manager is responsible for the professional operational delivery of their allocated events, features and projects. Reporting to the Head & Senior Operations Managers, the Operations Manager will be responsible together with the Senior Operations Manager for implementing the EMEA Operations objectives.

Responsibilities

Be the key point of contact for show teams in all matters on allocated shows; Accountability for setting, forecasting & achieving operational show budgets; Responsible for successful show management and technical delivery of physical and digital events; Manage production and implementation of show project plans; Ensure allocated events work within H&S, Security & Sustainability guidelines; Implement internal and external Service Level Agreements; Oversee production and delivery of show exhibitor manual; Communicate with suppliers for brief, design, production and signage; Compile post event reports and KPI analysis; Monitor contractor performance with Procurement; Manage, mentor & develop line reports; Set and monitor direct reports' performance objectives; Adhere to Informa compliance requirements; Collaborate with H&S and Sustainability teams

Requirements

Educated to degree level or equivalent; Strong and effective verbal and written skills in Arabic and English; 5 years of events or exhibition industry experience or similar; Must have independently and successfully managed operations on multiple large events to a consistently high standard; Experience of managing, supporting & developing multiple line reports simultaneously; Good working knowledge of the exhibition industry & venues as well as a great working relationship with all official contractors; Effective communication skills – able to liaise with Operations team members and report to Director Level individuals; Familiarity with good procurement practices; Excellent interpersonal skills and the ability to inspire and motivate others; Ability to anticipate problems and/or put contingency plans in place; Proven ability to work to tight deadlines with attention to detail under pressure; Willingness and ability to travel/work across differing time zones especially within the EMEA region; Proven knowledge of exhibition H&S Guidelines and implementation; Computer literate and proficient in business software and project management software; IOSH Managing Safety Certificate (or equivalent) as a minimum

Nice to have

Prior large budget management skill

Benefits

Supportive leadership team; Personal development opportunities; Remote work; Disability-friendly environment