Operations Manager, Field Operations

We are looking for an Operations Manager to join our Field Operation group! In this role, you will report directly to the VP of Field Operations. You will primarily be responsible for financial and operational metric analysis, executive presentations, and providing overall program management oversight to strategic projects. You will research, strategize, and support the Operational leadership teams to assist in uncovering and cost analysis, metric analysis, and cost reduction measures across the business. Being a part of this team means that you will manage multiple complex key initiatives and programs dealing with cross-functional organizations and leaders at multiple levels. You will potentially have to deal with highly sensitive information and contribute to strategic discussions, decisions, and implementations.

Responsibilities

Financial and operational metric analysis, executive presentations, and providing overall program management oversight to strategic projects; Research, strategize, and support Operational leadership teams in uncovering and cost analysis, metric analysis, and cost reduction measures; Manage multiple complex key initiatives and programs dealing with cross-functional organizations and leaders; Long-term planning to create initiatives that further the company's overall goals; Coordinate different teams to foster exchange of ideas and provide cross-team learning opportunities; Inspire and motivate employees to perform at their best through positive encouragement and incentive initiatives; Communicate with the board or other senior officials about shifting company priorities and projects; Identify potential problems and points of friction and find solutions to maximize efficiency and cost; Identify opportunities to expand or shift course to align cost and service results to world class standards; Manage the organizational budget process by assessing and analyzing departmental budgets to minimize expenses and optimize profits; Enable field operations organizations and drive customer experience through strategic oversight of cross functional processes and handoffs; Provide rapid and comprehensive response to all frontline field inquiries until complete issue resolution; Collaborate with leaders and support personnel in multiple workgroups including Field, Dispatch, Service Delivery, Service Assurance and other cross-functional sales and support teams; Partner with other lines of business (Systems and IT) to conduct extensive troubleshooting and support for Operational related systems; Develop value-added recurring and ad-hoc reports with directional recommendations for leadership; Perform extensive analysis on reports and systems to determine enhancements that standardize and simplify processes, policies, and procedures; Work directly with VP of Operations and his direct team to design, edit, and update Executive Operational presentations

Requirements

Bachelor's degree or equivalent work experience; Strong Financial acumen; 5+ year's professional work experience; Prior operations or project management experience; Analytical skills including strong business acumen; Experience in reporting development – Power BI or equivalent; Excellent verbal, written, project management and presentation skills; Ability to summarize key issues to management; A collaborator with excellent people skills; Computer skills: strong skills on Microsoft Office (PowerPoint, Word, Excel); Knowledge of technology and telecommunications services; Presentation and executive level deck preparation skills; Customer service orientation

Nice to have

Master's Degree in Business, Economics or similar field; Telecommunications industry experience

Benefits

Competitive compensation and comprehensive benefits; Paid time off programs; Medical, dental, vision, and life insurance; Employee assistance program; 401K plan with company match; Voluntary benefits; Hybrid remote/office work arrangement