Operations Manager

In the role of Operations Manager, you will spearhead the development and execution of the store's operational strategy, leading both the store operations and back-of-house teams towards enhanced efficiency and timely support. With a focus on meticulous attention to details and a steadfast dedication to operational excellence, you will play a pivotal role in maintaining GUCCI's esteemed reputation for luxury and sophistication while elevating the overall client experience.

Responsibilities

Spearhead the development and execution of the store's operational strategy; Lead store operations and back-of-house teams towards enhanced efficiency and timely support; Maintain GUCCI's esteemed reputation for luxury and sophistication while elevating the overall client experience; Drive and maintain operational excellence and efficiency across store activities; Manage stock, product flow, cash reconciliation, after-sales service, maintenance, inventory oversight, administrative tasks, policy enforcement, asset protection, and health and safety protocols; Lead, mentor, and motivate the store team to achieve operational excellence; Support the Store Director on managing costs and efficiency

Requirements

Minimum of 5+ years of retail operations management experience; Proven track record of success in managing inventory, logistics, and store operations; Ability to analyze information, identify business priorities, problem solve and manage multiple tasks in a fast-paced environment; High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team; Exceptional communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels in an international environment; Strong leadership skills with the ability to inspire and motivate teams to achieve goals; Knowledge of retail best practices, market trends, and customer behavior; Excellent organizational and problem-solving abilities, with a keen attention to detail; Ability to work flexible hours, including weekends and holidays, as needed; Proficiency in inventory management software, SAP, and Microsoft Office (particularly Excel)

Nice to have

Fast fashion or luxury retail experience; Bachelor's Degree; Knowledge of RFID system