Operations Officer

The incumbent is responsible for ensuring the smooth running of the import, export and domestic operations of World Courier Shanghai. The purpose of this position is to coordinate internally with Customer Service team and overseas offices and externally with clients and agents over all Operations-related issues to ensure smooth and successful operations and sustainable improvement of our service level.

Responsibilities

Answer telephone calls as per World Courier standards; Enter complete data accurately into World Courier systems; Ensure all packaging and refrigerant is adequate for travel; Proactively resolve potential or actual problems with shipments; Keep local customers informed as to any delays in delivery of shipments; On time submission of report and assignments to Managers as requested; Work periodic weekends and holidays as roster; Enter accurate and complete data into World Courier's proprietary system; Check notes from system regularly and respond to inquiries from overseas offices and other departments within the requested timeframe; Vigilantly monitor progress of shipments through World Courier's proprietary system; Liaise and closely follow up with customer service team in relation to progress of shipment; Ensure domestic/export/import paper trail is both complete and accurate; Ensure appropriate procedures (SOPs, Work Instructions, Memos) and regulatory (local and overseas) compliance are followed in processing shipments; Apply cost saving thinking during daily operations with airlines/agents/others; Coordinate with vendor companies to ensure high quality service to internal and external customers; Keep and maintain a clean and ordered warehouse environment; Participate in warehouse activities such as labeling, pre-conditioning, packaging preparation, etc.; Use cold chain knowledge to minimize risks of deviation for shipments during World Courier's custody; Support Supervisor or Manager in other assigned duties and tasks

Requirements

High School Diploma/GED or equivalent experience; 3+ years of experience in logistics operations, transportation coordination, shipment tracking, customer service operations, or a related field; Operations handling experience in this role; Thorough knowledge of domestic/import/export process and paper-trail; Experience/skill in air-shipments operations, both import and export; Good interpersonal & communication skills; Good verbal and written communication; Proficiency in Personal Computer skills; Good international & domestic geographic knowledge; Proficiency in Cold Chain & Dangerous Goods knowledge

Nice to have

Associate's degree in logistics, supply chain, transportation, business administration, or a related field, or equivalent experience; Certification in Certified Supply Chain Professional, Certified Logistics, Transportation and Distribution, Certified in Planning and Inventory Management, or equivalent certification