Operations Outreach Specialist

The Operations team is at the core of Truework’s product fulfillment engine. As an Operations Outreach Specialist, you will be directly responsible for completing manual verification requests, a critical step in delivering our core product. You will serve as a key driver of revenue by ensuring verifications are completed accurately, quickly, and in compliance with all standards. This is a high-impact, high-volume role that demands precision, professionalism, and persistence. You’ll be engaging directly with employers, payroll providers, and HR contacts to obtain verification data and ensure delivery of time-sensitive products that drive customer satisfaction.

Responsibilities

Own the end-to-end manual outreach process to fulfill employment and income verifications, ensuring fast and accurate product delivery; Make outbound phone calls and send written communication to HR and payroll contacts to gather required information in a timely manner; Conduct discovery and validation work to identify accurate employer contacts, ensuring data integrity and preventing fraudulent or incomplete verifications; Manage a high volume of outreach activity with new claims and follow ups daily while maintaining top-tier accuracy and documentation; Navigate internal systems and workflows to complete and submit verifications within defined SLAs; Collaborate cross-functionally with Customer Support, Quality, and other teams to escalate complex issues and contribute to process improvement.

Requirements

1+ year of experience in outreach, contact center, sales, fulfillment, or other customer-facing roles; Exceptional verbal and written communication skills, with a proven ability to persuade and problem-solve via phone and email; Strong time management and organizational skills with an ability to juggle multiple priorities in a fast-paced environment; Self-starter mindset with a drive to hit productivity and fulfillment goals; Deep sense of ownership over customer and revenue-impacting work, and a commitment to data security, confidentiality, and compliance in every interaction; An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.

Nice to have

Startup or high-growth environments preferred

Benefits

Fast-paced and collaborative environment; Learning and development allowance; Competitive cash and equity compensation and opportunity for advancement; 100% medical, dental, and vision coverage; Up to $25K reimbursement for fertility, adoption, and parental planning services; Flexible PTO policy; Monthly wellness stipend; In-office perks such as lunch five times a week, commuter stipend, and snacks and beverages; Relocation stipend may be available for those willing to relocate to a Checkr hub location.