Operations Shift Manager (Day)

As the Day Shift Manager, you own morning depot execution, ensuring the site is fully ready for dispatch, processes run to hit your SLAs, and the entire shift runs smoothly. You are accountable for HIVED's quality, cost, and safety while you are on shift, ensuring no operational debt is passed forward. This is a hands-on, floor-led role with real-time decision-making. You will be in an on-site role embedded in day-to-day operations. Your shift pattern will be 4 days on, 3 days off, which will require you to work one day on the weekend. Our Operations team is organised into roles at different levels: this is a level 4 role where you will report into the Operations Manager.

Responsibilities

Lead morning depot execution, ensuring the site is fully ready for dispatch, processes run to SLA to set the next shift up for success; Validate Night Shift handover and close gaps immediately; Coordinate handlers in the right activities, monitoring productivity and coaching quality; Train new handlers in the required tasks and ensures they have the right working equipment; Lead daytime arrivals management & sortation activities; Support night sortation activities; Checks and prepares night shift capacity based on forecast updates; Ensure any further truck arrivals updates will be reflected in shift bookings for night shift; Inform Ops Manager on any potential capacity risk for the night based on shift uptake; Ensure area readiness: yard, staging, belts, locations, devices; Handle exceptions: left-behinds, missorts, damages, perishables; Operate in line with depot safety standards; Report unsafe conditions, defects, or near misses immediately

Requirements

2-4 years’ experience operating in fast-paced depot, warehouse, or other operational roles; Strong attention to detail and execution discipline; Some shift leadership & people management experience; High urgency, strong communication, strong escalation habits; Comfortable solving real-time operational pressure during peak windows; Able to communicate effectively, build relationships & work cross-functionally; Safety-first mindset

Benefits

Competitive market-related salary; Opportunity to work overtime when required; 25 days of holiday allowance plus public holidays; Equivalent of 20 days paid holiday plus public holidays if on 4 days on, 3 days off shift pattern; 1 Birthday Day Off + 2 Tenure-Based Additional Days Off; Subsidised Private Medical Insurance including dental, vision & mental health therapy; Team lunch provided once a week; Quarterly team socials and annual sports day (HIVED Olympics); Enhanced maternity/paternity/adoption policy as day 1 right; MacBook Air or Windows Laptop depending on your preference; Cycle to work scheme