Operations Specialist

We are looking for an Operations Specialist to join our Store team. In this role you'll be responsible for sales support and customer service, POS and cash services, OMNI services and order fulfillment, and logistics and flex support.

Responsibilities

Model exceptional customer service standards aligned with the relationship-based selling culture; Serve as a point of contact for customer issues and escalate appropriately to leadership; Process employee purchases and oversee staff package administration and submissions; Process all types of transactions accurately and assist with customer inquiries in-person and over the phone; Monitor and ensure compliance with POS and LP Policies and Standards; Review transaction audit results and identify needs for training and improvements; Assist with training of operations and logistics associates; Oversee service desk maintenance and cleanliness, client lists and e-receipt standards; Manage daily cash handling functions; Identify, report and troubleshoot common errors and discrepancies; Execute and lead by example on loss prevention and health & safety best practices; Support logistics team on filling order queue and achieving fulfillment rate targets; Participate in order picking/fulfillment and ensure orders meet packaging standards and deadlines; Ensure BOPIS operations are completed as required; Support daily tasks and ad-hoc projects assigned by Operations Leadership; Collaborate with the Logistics team across logistics and operations functions; Maintain awareness of the salesfloor and provide targeted support; Support logistics standards, markdown and reticketing initiatives, and seasonal inventory preparations and counts

Requirements

A minimum of 2 years of experience working in a client-facing role at the service desk, providing exceptional customer service; A focus on driving long-term customer loyalty and conversion by training team on elevating both the in-store and online customer experience; Strong communication skills and a keen understanding of policies and procedures, individually and through one's team; A strong service orientation, with a demonstrated desire to wow customers; Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function; The ability to work effectively as part of a team; Strong multi-tasking skills and the ability to calmly and efficiently manage, acknowledge and assist a long line of customers waiting for service

Nice to have

Experience in shipping, receiving, merchandising, order fulfillment and inventory management in a retail environment

Benefits

Competitive pay program; Opportunities to earn monthly and annual Team bonuses; Best in industry discounts and special purchase opportunities; Comprehensive flexible benefits package; Pension and Group RRSP Programs; Modern, digitally advanced workplace; Coach committed to supporting personal career goals; Diversity Equity and Inclusion Council; Internal growth, promotion and succession planning