Operations Strategy Associate

The Operations Strategy Associate role is a generalist role at Clipboard suited for the “all-around athlete” type who can do it all and wants exposure to a range of problems and opportunities. It will be high-impact, fast-paced work that directly affects our customers, product, and business.

Responsibilities

Redesign our process for reaching out to workplaces about converting them to new methods of payment; Research, vet, and onboard a new vendor that embeds AI agents into our customer-facing efforts; Build an internal predictive analytics model to catch bad payers earlier with high accuracy; Spearhead a quality task force that ensures top quality for our biggest customers; Manage a team of agents within one of our Operations teams; Work directly within workflows, including handling customer interactions, resolving issues, and identifying opportunities to improve the front line processes

Requirements

Insatiably curious and notices non-obvious clues and patterns; Rolls up sleeves and goes to the source; Brings tenacity and persistence to problem-solving; Bounces back from failure quickly

Benefits

Remote-first, flexibility to work from many places; Fast-paced startup environment; Hiring process that rewards skills, not just experience; Opportunity to make a significant impact with our customers on both sides of the marketplace