Operations Supervisor

An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Responsibilities

Support the CVS Store Management team in planning and driving store execution and performance; Build consumer loyalty to CVS/pharmacy through a focus on excellent customer service; When there is no manager onsite, lead the store and supervisory staff; Ensure store operations run smoothly; Ensure completion of all opening and closing procedures; Work effectively with store management and store crews; Supervise the store's crew through assigning, directing and following up of all activities; Effectively communicate information both to and from store management and crews; Assist customers with their questions, problems and complaints; Promote CVS customer service culture; Handle all customer relations issues in accordance with company policy; Provide colleagues personalized customer service feedback and coaching; Maintain customer/patient confidentiality; Price merchandise; Stock shelves; Support the planning, execution of displays, signage and inventory of weekly, promotional, and seasonal merchandise; Support the planning, execution and maintenance of off-shelf merchandise

Requirements

Deductive reasoning ability, analytical skills and computer skills; Advanced communication skills, supervision, and influencing skills; Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Nice to have

Experience as a retail supervisor; High School diploma or equivalent (preferred but not required)

Benefits

Medical, dental, and vision coverage; Paid time off; Retirement savings options; Wellness programs; Other resources, based on eligibility