Operations Support Executive (Night Shifts)

First Mile is a leading recycling company, collecting and recycling over 100,00 tonnes of waste from over 30,000 customers each year. First Mile started in 2004 with the aim of changing the way recycling is carried out. We now provide zero to innovative recycling solutions to our customers, collecting over 30 streams of waste and ensuring nothing is sent to landfill. Every part of our operations prioritise sustainability and putting the planet first. By working with First Mile, you will be contributing to a greener and more sustainable world. As an Operations Support Executive, your purpose is to ensure that all rounds run smoothly and customer service is kept high.

Responsibilities

Being available throughout the night to support drivers and cyclists with customer issues over the phone, acting as the first point of contact; Providing on the spot advice to drivers on how to handle issues they experience at customers; Recognising frequent issues at customer sites and proposing solutions to fix these; Ensuring all vehicles are road worthy and flagging any issues with vehicles to the transport team immediately; Monitoring driver and cyclist performance and flagging and actioning these accordingly; Effectively communicating updates and instructions to drivers ahead of, or on, their round; Keeping operations databases up to date and accurate; Preparing effective daily handover documents for the AM team; Monitoring customer service levels for the Hoxton depot; Booking agency workers and weekend security coverage

Requirements

Strong communication and collaboration skills; Strong customer service skills; Strong work ethic, showing a willingness to go above and beyond to help the team; Strong proactivity and organisation skills; Ability to work well under pressure and deal with challenging stakeholders; Right to work in the UK; Experience in a fast paced environment

Nice to have

Customer service experience

Benefits

£40 per month welfare allowance on top of salary; Company pension scheme; Salary sacrifice and financial wellbeing scheme; Employee assistance programme; Electric vehicle scheme; Competitive holiday allowance; Discretionary quarterly bonus; 25 days holiday plus bank holidays, plus one extra day for each complete year of service up to 5 days