Operations Support Manager

We are seeking a highly organised and efficient Operations Support Manager to join our team in Scotland. The successful candidate will play a crucial role in overseeing and optimising our operational processes, ensuring smooth day-to-day operations and driving continuous improvement initiatives.

Responsibilities

Manage and coordinate daily operations activities, ensuring efficiency and productivity across all departments; Develop and implement strategies to streamline processes and improve operational performance; Support Operations manager within the patch; Analyse operational data and key performance indicators to identify areas for improvement and cost reduction; Lead and mentor a team of operations staff, fostering a culture of collaboration and excellence; Collaborate with cross-functional teams to align operational goals with overall business objectives; Oversee project management activities related to operational improvements and new initiatives; Ensure compliance with company policies, industry regulations, and health and safety standards; Prepare and present regular reports on operational performance to senior management; Manage relationships with key vendors and suppliers to maintain optimal service levels; Contribute to the development and implementation of long-term operational strategies

Requirements

General Manager or above; Minimum of 5 years' experience in operations management or a similar role; A strong background in catering and hospitality; A passion for food and innovation; Familiar with various budget models; Financial acumen within budgets, proposals and costings; Proven track record in strong team leadership and supervision; Strong knowledge of operations management principles and best practices; Excellent project management skills with experience in process improvement initiatives; Proficiency in data analysis and performance metrics; Advanced skills in Microsoft Office Suite and presentation building; Outstanding organisational and time management abilities; Exceptional communication and interpersonal skills; Ability to work effectively under pressure and meet tight deadlines; Understanding of supply chain and logistics processes; Willingness to travel within Scotland's central belt as and when required

Nice to have

Project Management Professional (PMP) certification

Benefits

Paid mileage; 28 Days holiday including bank holidays; Plus your birthday off; 3 volunteering days; 3 days grandparent leave; 24 weeks enhanced maternity leave; Secondary carer leave; Wedding/commitment day leave; Free meals on shift; Bespoke training and development opportunities; Apprenticeships opportunities for all experience levels; Pension and life insurance; Discounts available on our Perkbox app; high street shops, holidays & cinema; Wellbeing hub; Access to employee assistance programme; Cycle to work scheme; Good work-life balance