Operations & Visual Manager - Gstaad, Switzerland

The Operations and Visual Manager is a critical member of the store leadership team accountable for bringing ALO's operational and visual strategy to life in the store. This individual is passionate about inventory management, labor planning and scheduling, and visual execution, with a lens on driving an efficient and effective store operation. This role's north star is pointed at ensuring that the store is customer-ready at all times. The Operations & Visual Manager role is a full-time role with a 40-hour workweek (5 days).

Responsibilities

Oversee and support execution of key operational and visual processes; Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps; Champion strong visual standards for the salesfloor by leveraging business performance data; Support sell-through management by ensuring accuracy of inventory counts and coordinating labor hours to efficiently receive product deliveries; Support a safe work environment and efficient operation; Represent the business in meetings and on conference calls, in partnership with General Manager; Review, monitor and partner with General Manager to manage the budget, reporting and other business data, including metrics (e.g. Expenses, Sell-Thru) and inform planning processes; Future planning workflow business needs to protect optimal performance; Ensure that the Operations and Visual team exudes ALO's mission and guiding principles; Lead a team through accountability, continuous coaching, development of talent, and elevating effective communication; Establish internal & external pipeline through succession planning and recruitment strategy; Write an effective schedule that prioritizes the best business strategy, in partnership with the General Manager; Oversee the execution of certain deliverables on the ALO Sales and Service Model, protecting operational efficiency; Collaborate and implement General/Store Manager's vision and work cross-functionally with business partners to support all-level organizational goals; Demonstrate an ability to navigate the organization with a balance of business need and brand culture

Requirements

3-5 years of retail or related industry leadership experience; Working knowledge of MS Office (Word, Excel and Outlook); Extraordinary interpersonal and communication skills, both verbal and written; Agile with the ability to handle multiple tasks in a changing environment; Highly motivated by driving business in a fast-paced, innovative environment; Business owner mindset with an entrepreneurial spirit; Independent work ethic, time management skills, and personal accountability; Aligns with and embodies ALO's guiding principles; Proof of right to live and work in country from start of employment; Available for opening, closing and weekend shifts