Optometric Technician

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. The role is primarily responsible for assisting the Optometrist in patient care while demonstrating how we love eyes, care about the people behind them, and execute a flawless patient experience. Under the guidance of the optometrist or location manager, assist with activities including but not limited to the following: Pre-screen patients before they see the optometrist, including the administration of diagnostic tests; Gather patient’s medical history; Communicating with doctors, staff, and patients; Answer phone calls, greet patients and schedule appointments; Educate patients on their insurance coverage and vision benefits; Train patients on proper contact lens use and care; Obtain insurance authorizations and verification of benefits; Accurately post charges for exam fees, co-pays, and products sold; Assist other members of the team as needed to reach individual and team goals; Accurately and thoroughly document optometry exams and procedures as they are being performed by the doctor; List all appropriate diagnoses and symptoms as well as follow-up instructions and prescriptions as directed by the doctor; Coordinate patient scheduling and monitor patient flow throughout the office, properly communicating delays.

Responsibilities

Ensure that all patients receive the best quality of care at all times; Assist the Optometrist in patient care while demonstrating how we love eyes, care about the people behind them, and execute a flawless patient experience; Pre-screen patients before they see the optometrist, including the administration of diagnostic tests; Gather patient’s medical history; Communicate with doctors, staff, and patients; Answer phone calls, greet patients and schedule appointments; Educate patients on insurance coverage and vision benefits; Train patients on proper contact lens use and care; Obtain insurance authorizations and verification of benefits; Accurately post charges for exam fees, co-pays, and products sold; Assist other team members as needed to reach individual and team goals; Accurately and thoroughly document optometry exams and procedures as performed by the doctor; List all appropriate diagnoses and symptoms as well as follow-up instructions and prescriptions as directed by the doctor; Coordinate patient scheduling and monitor patient flow throughout the office, properly communicating delays

Requirements

1+ years of experience; Excellent customer service skills and personal presentation; High school diploma or equivalent; Excellent verbal and written communication skills; Strong multi-tasking and time management skills; Strong organizational skills and attention to detail; Strong problem-solving skills; Ability to do basic math; Team player with good interpersonal and listening skills; Passion for self-improvement and continuing education; Must be flexible to accommodate schedule changes on short notice to fulfill business needs

Nice to have

Previous experience as an Optometric Technician, preferred but not required; Previous experience with electronic medical records, preferred but not required