Outpatient Access Rep II

Performs functions associated with patient information processing for ambulatory care visits. Completes the tasks of reception, registration, charge reconciliation process, appointment scheduling, eRecord task management, In Basket management and Telephone encounter management using the electronic medical record and patient access and revenue cycle systems. Ensures patient satisfaction with information processing and reception service. Requires accuracy in order to generate a billable service for the provider. Responsible for functions being completed in an accurate, efficient, and customer friendly manner. May act as a resource to new staff.

Responsibilities

Performs functions associated with patient information processing for ambulatory care visits; Completes reception, registration, charge reconciliation, appointment scheduling, eRecord task management, In Basket management, and Telephone encounter management using the electronic medical record and patient access/revenue cycle systems; Ensures patient satisfaction with information processing and reception service; Requires accuracy in order to generate a billable service for the provider; May act as a resource to new staff; Greets patients, verifies identification, directs patients, updates waiting times, and protects PHI; Collects patient demographic and financial information and enters it into EMR; Schedules new and return visits, coordinates appointments, follows up missed appointments, collects co-pays, and prepares deposits; Answers phone and manages incoming clinic calls; Edits registration errors, assists in charge reconciliation, and manages EMR processes; Assesses urgency, handles complaints, and serves as front-line problem solver; May escort patients, collect vital signs, and record medications

Requirements

High School diploma and 1 year related experience in an administrative office or customer service field; Completion of Vision Care 1,2,3 courses; Or equivalent combination of education and experience

Nice to have

Medical terminology experience; Demonstrated ability to word process documents and enter data into a database; Demonstrates the ICARE values to patient, families and staff; Demonstrated skills related to achievement of customer satisfaction; Ability to act as a resource to less experienced staff