Outpatient Access Rep III (Float)

Responsibilities

Coordinates activities of Outpatient Access employees; Acts as a resource to staff performing those functions in a clinic setting; Monitors and ensures that all functions are completed in an accurate, efficient, and customer friendly manner; Coordinates all staff training activities; Assists clinic leadership through various aspects of operational support, including personnel related matters and performance evaluations; Serves as the front office eRecord superuser; Supports referral coordination, prior authorizations, and main provider support; Identifies, implements and monitors operational changes to improve clinic functioning; Reviews dashboard for front-end staff compliance; Handles complaints and initiates service recovery; Maintains clinic schedules and recommends changes to improve patient flow; Works on special projects as assigned

Requirements

High School diploma and 2 years experience in an administrative capacity or customer service field required; Or equivalent combination of education and experience; Medical terminology experience required; Available M-F 6a-9:15p as well Sat/Sun 6:30a-7p; Reliable transportation required to go to multiple sites

Nice to have

Demonstrated customer relations skills