Outpatient Access Representative - Dansville

Performs functions associated with patient information processing for ambulatory care visits. Completes the tasks of reception, registration, charge reconciliation process, appointment scheduling, eRecord task management, In Basket management and Telephone encounter management using the electronic medical record and patient access and revenue cycle systems. Ensures patient satisfaction with information processing and reception service. Requires accuracy in order to generate a billable service for the provider. Responsible for functions being completed in an accurate, efficient, and customer friendly manner. May act as a resource to new staff.

Responsibilities

Performs functions associated with patient information processing for ambulatory care visits; Greets patients and monitors reception area to ensure patient needs are met; Collects patient demographic and financial information in an efficient, customer-oriented manner; Schedules new and return visits to ambulatory care; Answers phone in a timely and courteous manner; Edits and corrects registration errors and completes missing registration data; Assists in charge reconciliation process; Assesses urgency and determines appropriate routing for the patient; May escort patient into the treatment corridor and collect basic health information; Other duties as assigned

Requirements

High School diploma and 1 year related experience in an administrative office or customer service field required; Completion of Vision Care 1,2,3 courses required; Or equivalent combination of education and experience

Nice to have

Medical terminology experience; Demonstrated ability to word process documents and enter data into a database; Demonstrates the ICARE values to patient, families and staff; Demonstrated skills related to achievement of customer satisfaction; Ability to act as a resource to less experienced staff