Overnight Front Gate Associate (Access Control) - Marquee Park Place

The purpose of a Front Gate Associate is to provide a constant security presence inside of the gatehouse and respond as necessary to the needs of the property. Front Gate Associates are responsible for ensuring that access is controlled, the HOA's rules are being followed and the property is well maintained. Front Gate Associates must at all times display a professional appearance and speak in a polite manner and clear tone, including answering telephones or addressing people who have approached the gatehouse. Schedule: Wednesday through Sunday, overnight (Flexible) 11:00 pm-7:30 am.

Responsibilities

Provide a constant security presence inside the gatehouse; Ensure access is controlled and HOA rules are followed; Ensure the property is well maintained; Report concerns to Management, Engineering or Janitorial as appropriate; Greet residents, guests, and visitors at the gatehouse in a welcoming and professional manner; Be familiar with the parking structure; Answer phones and greet residents and guests entering or exiting the property; Maintain the appearance kiosk area; Note issues in the Daily Activity Report and read the pass-on log and e-mails; Follow procedures for parcel and delivery acceptance and documentation; Document disturbances and contact the proper authority; Coordinate resident moves within approved hours and protect Common Areas; Operate the Elevator Control System; Use the Front Desk Procedures Manual, Shift Inventory Log and Pass-On Log; Monitor and replenish forms and supplies; Observe surveillance cameras and security monitors and report suspicious activity; Report complaints and non-compliance per post instructions and submit Incident Reports; Implement Emergency Procedures and coordinate communications with residents and emergency personnel; Follow Post Instructions, Governing Documents, CC&Rs and association policies

Requirements

1 year of customer service; 1 year of security experience; Polished and professional appearance and demeanor; Strong verbal and written communication; Strong critical thinking skills; Must be solutions oriented; High attention to detail; Personable and capable of building a strong rapport with residents and guests; Team player; Ability to lift up to 50 pounds

Nice to have

Preferably in hospitality or luxury property management

Benefits

Competitive pay; Opportunities for career growth and advancement; Medical insurance; Dental insurance; Vision insurance; Pet insurance; 401(k) with company match; Life and disability support for qualifying team members; Paid time off including vacation hours, sick time and company-observed holidays for qualifying team members