Overnight Reservations Agent

Join our Reservations team as an Overnight Reservations Agent. The Overnight Reservations Agent is responsible for creating, modifying, and canceling guest reservations. Agents are required to send out confirmation emails, answer guest questions, resolve guest concerns, and access guest requests. This individual must also process group, travel agent, company, internet and FIT reservations, including processing rooming lists and routing payments properly.

Responsibilities

Create, modify, and cancel guest reservations; Send out confirmation emails; Answer guest questions and resolve guest concerns; Access guest requests; Process group, travel agent, company, internet and FIT reservations; Process rooming lists and route payments properly; Answer telephones according to Pyramid Global Hospitality standard; Communicate with other departments to fulfill guest needs; Maintain work area neat and organized; Report all unsafe conditions immediately; Update information in computer systems as needed; Complete other duties as assigned; Attend all mandatory meetings; Follow checklist for required duties and timelines

Requirements

High School diploma is required; Ability to work in a fast-paced environment; Fluent in English, able to speak, read, and write; Excellent communication skills for phone or in-person interactions; Customer-centric attitude; Computer proficiency to learn and utilize the resort's property management system

Nice to have

College degree preferred; Previous reservations experience is beneficial, preferably in a hotel/resort

Benefits

Competitive wages; People-first culture; Health insurance; Retirement savings; Paid time off; Growth opportunities; Festive environment; Perks & discounts; On-site wellness programs; Local discounts; Employee rates on hotel stays; Ongoing training and development opportunities