Paint Specialist

Responsible for building and maintaining relationships with PBE customers to ensure consistent and profitable sales growth. Responsible for color formula lookup and mixing of custom OEM colors. Provide technical assistance and use PBE sales tools to provide customers, both retail and professional, with the highest level of service. Work with Store Manager to set and accomplish PBE sales goals.

Responsibilities

Works with PBE customers, both retail & professional, to develop strong relationships; Offer color matching expertise and paint product selection advice; Identify OEM paint codes, enter formulas on the formula retrieval computer and mix and tint paint according to paint manufacturer specifications; Utilize color matching tools (ColorNet, Paint Manager, variant decks, spectrophotometers, etc.); Maintain the mixing room, scale(s), mixing machine(s) and paint counter, providing a clean and safe environment; Manage all PBE inventory including checking in and putting up stock, completing monthly cycle counts, and working with Store Manager to add new products and remove dead inventory; Implement a weekly call schedule and call summary to be reviewed by Store Manager and submitted monthly to District Manager; Work with Installer Service Specialist to coordinate and route Delivery Specialists; Follow and promote company customer service programs; Work with PBE customers to gather proper information in case of a labor claim or PBE warranty; Assist and train other store Team Members in PBE sales and technical questions; Maintain close relationship with contracted PBE customers and report to managers on contract status or issues; Keep up with PBE industry news, processes, and products, including EPA & OSHA regulations and compliance; Promote current PBE sales tools to customers; Work with Store Manager to ensure correct pricing loaded for market while maximizing profits; Promptly greet walk-in customers in a friendly, courteous manner and assist them in selection of merchandise; Complete required FastTrack training modules; Accept cash and/or checks and make change, process credit card transactions; Handle customer complaints according to policies; Assist with daily image maker and planogram updates; Perform various types of clerical work; Work with Territory Sales Managers to provide superior service

Requirements

Strong communication skills both verbal and written; Ability to quickly match alphanumeric sequences; Ability to provide outstanding, friendly, and professional customer service; Must be able to multitask, handling customers on the phone and in the store at the same time

Nice to have

Automotive paint and body knowledge or experience; Technical schooling; Fluency in multiple languages (Spanish is highly desired)

Benefits

Competitive Wages & Paid Time Off; Stock Purchase Plan & 401k with Employer Contributions Starting Day One; Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA); Team Member Health/Wellbeing Programs; Tuition Educational Assistance Programs; Opportunities for Career Growth