Part-Time Front Desk Associate, 1775 Tysons Blvd (Tysons)

As a Front Desk Associate, you'll be the heart and face of WeWork's hospitality team as the primary point of contact for members and guests. You will report to one of WeWork's locations on weekdays only to support the Community Management team. Depending on the assigned location, you will work with a variety of members from different backgrounds and industries, or focus on one of WeWork's Enterprise clients.

Responsibilities

Greet all members and guests with a warm and welcoming demeanor; Cover the front desk during the building's set business hours and be an on-site point of contact for members; Ensure visiting guests are registered and checked in in accordance with WeWork's guest policies; Provide orientation of spaces and relevant information to first-time visitors and guests; Support with issuing and collecting keys from members and guests as needed; Keep the front desk clean, organized and free of clutter; Notify members of any food deliveries and packages; Learn the names of members and guests and build relationships; Keep track of relevant member notes and information in WeWork systems; Answer questions from members and guests and offer appropriate WeWork products and solutions; Identify opportunities to celebrate members' successes and milestones; Know and explain WeWork policies and procedures to members and guests; Recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, and supply store; Assist with handling mail and packages throughout the day, including receiving, processing, sorting and organizing; Monitor spaces and make adjustments when needed; Help maintain building amenities throughout the day; Respond to emergencies and incidents promptly and appropriately, escalating and recording as needed

Requirements

You're a people-person, enjoying meeting new people from all walks of life; In-person interactions energize you and you have outstanding interpersonal skills; You feel comfortable and confident being the face of the brand; Helping others gives you a sense of accomplishment; You work well in a team and can roll up your sleeves to help when needed; You're able to multitask while always prioritizing the member experience; You have strong verbal and written communication skills; You are comfortable with and proficient in basic computer skills; You demonstrate and value integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion; You show a passion and understanding of WeWork's mission and values

Nice to have

You've worked in hospitality / retail or customer service before; You have a secondary school certificate

Benefits

Incentive compensation eligibility under a role-specific incentive plan; Eligibility to participate in WeWork's benefit plans and programs; Paid sick time; Paid parental leave; Unpaid public holidays; Eligibility to participate in 401(k) plan