Part-Time Guest Experience Ambassador | View Boston

The Part-Time Guest Service Ambassador is a dynamic and customer-focused role responsible for providing exceptional experience to all guests. This position involves ticket fulfillment, retail operations and assisting with our Magic Memories photo services. The ideal candidate will be passionate about guest service, possess excellent communication skills, and have a strong sales-oriented mindset.

Responsibilities

Greet guests and provide information about ticket packages, pricing, and promotions; Handle ticket sales and operate POS ticketing system; Handle cash and credit transactions; Issue tickets and provide entry instructions; Resolve ticket-related issues; Assist customers in the View shop; Process retail sales transactions; Monitor inventory and restock displays; Engage guests in the Magic Memories photo experience; Capture and process photo orders; Promote and upsell photo packages; Provide exceptional customer service; Resolve customer complaints; Share knowledge about View Boston’s exhibits, events, and technology

Requirements

High school diploma or equivalent; Excellent communication and interpersonal skills; Strong sales skills with a customer-focused approach; Ability to work flexible hours, including weekends, holidays, and evenings; Proficiency with Point-of-Sale (POS) systems and basic computer skills; Proficiency with cash handling – operating a cash register with precision and accuracy; Passion for the city of Boston and a desire to share that passion with guests; Ability to stand for extended periods of time and handle physical activities such as lifting and moving merchandise; Comfortable working in a fast-paced environment; Strong verbal communication and interpersonal skills; Comfortable engaging with individuals and groups in a fast-paced setting; High level of demonstrated professionalism and customer service; Passion for Boston’s culture, history, and landmarks; Ability to memorize historical and technical information; Entrepreneurial spirit, energetic and outgoing personality with a creative, and a proactive approach to work; Ability to stand or walk for extended periods and work a flexible schedule including weekends, evenings, and holidays

Nice to have

Additional education or training in retail, sales, or customer service is a plus; Previous experience in ticket sales, retail or attractions is preferred; 2-4 years’ experience in customer service, hospitality, travel, tourism, or attractions preferred; Multi-lingual or sign language capabilities a plus