Partner Account Manager

As a Partner Account Manager, you will play a crucial role in developing and maintaining strategic partnerships with key partners in the payments industry. You will manage relationships, oversee partner performance, identify business opportunities for upgrades and growth, and ensure the success of joint initiatives. Additionally, the team services the SMB customer base so there is a requirement to work on smaller upgrade opportunities within this sector.

Responsibilities

Establish and maintain strong, long-term relationships with key strategic partners; Act as the primary point of contact for partners, ensuring effective communication and providing ongoing support; Monitor and manage partner performance to ensure alignment with business goals and KPIs; Identify new partnership opportunities within the payments industry and onboard as new partners; Conduct market research to understand the competitive landscape, potential partners, and industry trends; Work closely with partners to co-develop marketing, sales, and go-to-market strategies; Drive the growth and adoption of payment solutions, ensuring partners achieve their revenue and performance targets; Provide partners with the necessary tools, resources, and training to successfully integrate and sell payment products and services; Assist partners with the technical and operational aspects of integration and implementation; Negotiate partnership agreements, service level agreements (SLAs), and contract terms with partners; Work with legal and compliance teams to ensure partnerships comply with industry regulations and company policies; Track and report on the performance of partnerships, including revenue, engagement metrics, and other key performance indicators; Provide insights and recommendations to improve partnership performance; Collaborate with product, marketing, and customer success teams to align on partnership initiatives and deliver customer-focused solutions; Assist in resolving any operational, technical, or customer-related issues raised by partners

Requirements

3+ years of experience in partnership management, business development, or sales within the payments, fintech, or financial services industry; Proven track record of building and managing strategic partnerships that drive revenue growth; Deep understanding of business development strategies and relationship management, with a strong commitment to cultivating long-term, mutually beneficial collaborations; Skilled in identifying, evaluating, and onboarding new partners while effectively nurturing and expanding existing relationships; Proficient in using CRM tools such as Salesforce to track pipeline, performance, and partner engagement; Highly motivated, adaptable, results-driven, approachable, collaborative, and eager to take on new challenges with energy and focus

Nice to have

Knowledge of the fintech landscape, with hands-on experience working with payment processors, banks, ISOs, PSPs, and broader financial ecosystems