Partner Engagement Specialist

We are looking for a passionate and task driven individual to join us as a Partner Engagement Specialist. You will be working with our Partner teams in driving growth to our global business and ensuring continued success of our diverse Partner network. This team is part of the Care department at the company and the position is based in Berlin. Note that this position is to cover for a maternity leave and ends on April 1st 2028.

Responsibilities

Support GetYourGuide's key Partners, including Content Creators and Travel Agents, by efficiently resolving inquiries regarding payments, bookings, accounts, and technical support; Contribute to achieving the team's targets and meet individual KPIs; Work closely with internal stakeholders from Finance, Marketing, Growth and Product teams to troubleshoot and resolve Partner related issues and challenges; Handle other recurring tasks in the Partner space to optimize GYG and Partner interests; Proactively identify and communicate challenges and opportunities; Contribute to incremental improvements and execute predefined innovative tasks; Learn how new ideas (including AI and other emerging tools) are applied in practice to improve efficiency, quality, speed, or Partner outcomes; Participate actively in team rituals and flag opportunities to improve ways of working; Give and receive feedback openly and respectfully; Support peers and be willing to try new approaches; Works well with your team and stakeholders to ensure effective collaboration

Requirements

2-4 years of prior work experience; Thrive in a task and process led atmosphere; KPI-driven work mentality; Personable, approachable and collaborative; Talented communicator (both written and verbal); Enjoy data analysis and comfortable with Jira, Google Suite, CRM and AI tools like Claude CoWork; Self-starter who enjoys solving problems and improving processes; Understand customer centricity and able to apply this while communicating with Partners; Understand the value of effective time management and prioritization in day-to-day tasks; Fluent in written and spoken English

Nice to have

Travel, Tour & Activity industry experience is a plus; Ideally (not a strict requirement) fluent in an additional European language (preference for German or French)

Benefits

Annual personal growth budget and mentorship programs for continuous learning and development; Work from anywhere in the world for 30 days per year; Hybrid working approach with three days of in office collaboration (Mon, Tue, Thur) and two days of optional at home focus time; Opportunities to collaborate and socialize with a quarterly team event budget; Access to leading AI tools plus the resources and budget to get the most out of them; Monthly transportation and fitness budget; Discounts for you, your friends, and family on GetYourGuide activities; Language reimbursement program; Health and wellness benefits