Partner Manager

At Liberis, our mission is to empower small and medium-sized businesses by removing finance as a friction to growth, delivering contextual, embedded financial solutions to support merchants at every stage of their business lifecycle. Partner Managers at Liberis are responsible for owning and growing a portfolio of strategic embedded finance partners. The role is equal parts relationship management, growth-oriented, product expansion, and operational excellence with the goal to drive revenue and commercial value for the relationship. As a Partner Manager, you will act as the primary point of contact for each partner, ensuring they deliver strong merchant engagement, achieve revenue goals, maintain operational quality, and expand the partnership into new product lines and merchant segments.

Responsibilities

Own strategic partner relationships: be the main contact across your portfolio, building relationships from operational teams to senior decision-makers, leading business reviews, roadmap discussions and performance deep-dives; Drive commercial performance: ensure partners contribute through marketing, lead generation and a strong customer experience, working with internal teams to achieve revenue goals and grow merchant adoption, product take-up, lifetime value, renewals and retention; Expand partnerships: identify opportunities for new financial products, merchant segments, geographies and business lines, leading partner discussions and requirements gathering, and assessing commercial viability, operational readiness, scalability and P&L impact; Bring new initiatives to life: work with Product and Partner Solutions to scope integrations, enhancements and delivery models, coordinating launches and aligning teams on partner priorities, risks, dependencies and roadmap commitments; Deliver operational excellence: monitor integration health, data quality, underwriting flows and the merchant journey, resolve escalations with Operations, Underwriting and Risk, and ensure partners meet agreed service levels; Enable partner success: collaborate with Marketing on joint campaigns, merchant education and content, train partner sales and customer success teams on product value, eligibility and renewals, and drive adoption of dashboards and reporting tools; Turn insights into growth: own partner reporting, track funnel performance, renewals, portfolio quality and product adoption, translate data into actionable recommendations, and work with Business Development and Partnerships leadership on upsell, expansion and joint innovation

Requirements

A bachelor's degree or equivalent; 5–10+ years of experience in fintech partnerships, embedded finance or lending platforms; A track record of managing complex B2B2B or B2B2C fintech partnerships with accountability for commercial results; Strong commercial and product judgement, with the ability to move multiple initiatives forward; Confidence interpreting funnel data, renewals and financial metrics, and translating insights into action; Experience coordinating cross-functional teams and delivering long-term initiatives; Strong relationship-building, communication and influencing skills, from operational teams to senior decision-makers; A hands-on understanding of embedded finance, lending workflows, underwriting and partner integrations