Partner Success Executive

Wellhub is officially expanding into Benelux. The Partner Success Executive will join the Partnerships team in Amsterdam, manage and nurture relationships with the first fitness and wellness partners in the region, drive partner retention, adapt the global approach to the Benelux market, and build a sustainable partner network from the ground up. This is a hybrid role requiring a minimum of two days per week in the Amsterdam office.

Responsibilities

Build and maintain long-term relationships with first fitness partners, working closely with decision-makers to ensure strong engagement and retention; Manage onboarding and ongoing support via Zendesk, acting as main point of contact for partners using the platform for the first time; Proactively review and renegotiate commercial and non-commercial conditions with partners to support long-term sustainability and profitability of the network; Coordinate with Customer Experience and Finance teams to resolve local issues and booking friction; Identify at-risk partners early and implement strategies to improve retention; Act as a key source of market feedback to adapt support workflows and FAQs to Benelux gym owners and local market needs; Contribute to regional projects to improve commercial tools and partner conditions, supporting contract renewals and optimization as the network scales; Represent Wellhub's mission by encouraging partners to prioritize wellbeing and creating a positive, professional experience; Live the mission by caring for your own wellbeing and your colleagues and creating a supportive environment

Requirements

3-5 years of work experience; 1+ year of experience in user-facing or partner-facing roles such as Account Management, Customer Success, or Support; Communicate confidently in Dutch (native level) and fluently in English; Comfortable managing a high volume of calls and video interactions and enjoy staying close to partners; Able to handle challenging conversations around contract terms and turn them into constructive outcomes; Proactive, curious, and comfortable working in a fast-moving, evolving environment; Thrive on building processes from scratch and take ownership of work; Motivated by targets and take pride in maintaining strong retention and partner satisfaction; Passionate about networking and building meaningful professional relationships; Enjoy working as part of a team and contributing to a positive, collaborative environment

Nice to have

Familiarity with tools such as Zendesk, Salesforce, and Excel

Benefits

Free Gold membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources; Add up to three family members to your plan; Hybrid and remote options under a Flexible First approach; One-time reimbursement to set up home office equipment; Monthly work allowance to help cover costs of working from home; Flexible schedule defined together with leaders; Minimum of 25 days paid holiday per year plus one additional day per year of tenure (up to 5), plus annual holidays and an extra holiday on your birthday; 100% paid parental leave; Extended leave and ramp-back period for parents giving birth; Career growth through world-class platforms, interactive sessions, personalized development roadmap, and internal opportunities