Partner Success Lead

As our Partnerships Lead, you are the primary custodian of our existing partner ecosystem. You will be responsible for nurturing our partner relationships to drive mutual growth, and optimising partner performance. You and your team aren't just a point of contact for our strategic partners; you are a strategic advisor who ensures our partners stay active, compliant, and scale with us.

Responsibilities

Acting as primary custodian of the existing partner ecosystem; Nurturing partner relationships to drive mutual growth; Optimising partner performance; Acting as a strategic advisor to ensure partners stay active, compliant, and scale with us; Managing partner retention, revenue growth, engagement, and expansion of existing accounts; Driving new partner acquisition, pipeline generation, deal conversion, and revenue from new business; Ensuring partnership quality through partner reactivation, performance, and deal cycle time; Executing deal renewals and providing onboarding and operational support

Requirements

8+ years’ experience in SaaS, Fintech or a high-growth business; 50/50 Account Management & Business Development: balancing partner growth, relationship management and new business; People leadership: experienced in managing, coaching and developing high-performing teams; Growth mindset: able to develop and execute strategies that scale customer acquisition through existing and new partners; Strategic account management: confident managing complex portfolios and leading senior-level QBRs that drive growth; Tech-savvy: strong CRM and Partnership Management Platform (PRM) expertise; Creative & commercial: able to develop and execute innovative growth initiatives; Compliance-minded: understands brand, regulatory and risk requirements across third-party networks; Highly organised: able to navigate complex organisations, remove blockers and keep partners moving; Process-driven: identifies friction, improves processes and builds scalable solutions with Product and Operations; Strong communication, stakeholder management and influencing skills; able to secure buy-in across senior and cross-functional stakeholders; Consistently delivers projects, sets clear expectations and drives accountability; Translates strategy into structured plans, clear priorities and measurable outcomes; Proactively identifies inefficiencies, root causes and practical solutions; Comfortable operating in ambiguity and creating clarity for others; Leads cross-functional initiatives and builds strong internal and external relationships; Commercially minded, data-driven and focused on high-impact decisions; Gives and receives constructive feedback and continuously improves ways of working; Proficient in CRM tools and able to turn pipeline data into actionable insights

Nice to have

2–3 years at Senior Manager level

Benefits

Competitive salary; Vitality Health Insurance, with a proactive focus on mental and physical wellbeing; 24/7 Employee Assistance Programme; 25 days holiday with the ability to buy extra days; Professional L&D budget per year; Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and pension contribution; Spacious brand new office in Liverpool street with an all-day snacks bar; Enhanced family-friendly leave; 24 hours paid volunteering time off per year; Flexible working options; Sabbatical leave; Working Out of Office (WOO) policy; Work from a different country for up to 90 days a year