Partner Success Manager, EMEA

Ironclad is scaling rapidly across EMEA through a partner-first go-to-market model. The EMEA Partner Success Manager will shape and operationalise Global Partner Services programs, building effective partner engagement, enablement, readiness, and collaboration across the region. The role is hybrid, with office attendance expected two days per week on Tuesdays and Thursdays in London.

Responsibilities

Own relationships with strategic partners' practice and delivery leaders, aligning on priorities, readiness, quality expectations, capacity, and growth opportunities; Partner with Sales, Alliances, and Customer Value to match qualified opportunities with the right partner, co-delivery model, and implementation approach; Operationalise partner engagement across the customer lifecycle, from discovery and scoping through readiness planning, delivery transition, and post-live support; Evolve partner programs with Partner Alliances, Enablement, and Customer Value leadership, including co-delivery and subcontracting frameworks, onboarding, certification, methodology alignment, delivery quality, and ongoing enablement; Assess partner capacity, coverage, skills, and readiness against business demand and EMEA growth priorities; coordinate capacity planning across strategic and subcontracting relationships; Build targeted partner enablement plans across product knowledge, implementation, integrations, value selling, customer change management, AI use cases, and emerging AI consumption models; Work with EA and partner teams to understand partner ISV offerings, technology ecosystems, integrations, and customer architecture requirements; Help partner-led engagements establish a path to customer enablement, adoption, value realisation, and sustained platform usage after go-live; Identify patterns in partner-led work that affect conversion, delivery quality, time to value, adoption health, renewal readiness, and expansion potential, and translate findings into program improvements; Establish an EMEA partner operating rhythm (with EMEA Partner Alliances) including business reviews, readiness and capacity assessments, enablement planning, and escalation management; Maintain operational hygiene and data integrity for partner-led projects and programs; translate feedback from European partners and customers into actionable recommendations for Ironclad teams

Requirements

5+ years of experience in Professional Services, Partner Operations, Customer Success, Implementation, or a related role at a SaaS company and/or consulting or systems integration firm; 2+ years of experience working with implementation partners, subcontractors, or partner delivery teams in a services environment; Experience supporting complex pre-sales, scoping, or solution-alignment motions with Sales, Services, and/or Alliances teams; implementation, managed, partner services, or GSI experience is highly relevant; Strong program management skills and a track record of building or improving cross-functional processes spanning internal teams and external partners; Ability to bring structure to ambiguity and execute repeatable operating models in a fast-changing environment; Strong relationship-building, influencing, and communication skills, including the ability to work with senior stakeholders across functions and geographies and turn complex considerations into clear recommendations; Comfort using data and KPIs to evaluate program effectiveness and improve conversion, delivery quality, adoption, and customer outcomes; Entrepreneurial mindset, sound judgment, and comfort shaping a partner-first model as the business scales and the operating model evolves; Willingness to spend regular time in the London office and travel across Europe (approximately 15%)

Nice to have

Fluency in an additional European language, particularly German or French

Benefits

Private Medical & Dental insurance, covered at 100% for you and dependents; Life assurance and Income Protection; Generous leave policies, including parental leave, medical leave and compassionate leave; Family-forming support through Maven for you and your partner; Monthly stipends for wellbeing, hybrid work, and (if applicable) phone use; Standard pension contribution scheme; Regular team events to connect, recharge, and have fun; The opportunity to help build the company you want to work at