Partner Success Manager, Higher Ed

Clasp Student Finance is looking for a Senior Partner Success Manager to own the full lifecycle of our school partner relationships, from the moment a partnership is signed through every year of renewal and growth that follows. You'll be the person our university partners turn to for a clear, credible read on how their program is performing and what it takes to hit their own enrollment and retention goals.

Responsibilities

Own a portfolio of university partner relationships end to end, from post-signing kickoff through ongoing renewal; Run regular business reviews (MBRs/QBRs) with partner stakeholders, understanding their priorities and keeping them clear on program performance; Build AI-powered dashboards and reporting artifacts that make program ROI visible, including loan portfolio performance and enrollment, retention, and revenue outcomes; Advocate internally for partner-driven product needs, and escalate and drive resolution of any breakages in the program; Serve as a trusted, subject-matter-expert advisor to CFOs, VPs of Enrollment, and financial aid leaders; Develop and apply a point of view on the macro pressures facing higher education (funding, enrollment, financial aid) and bring that perspective into partner conversations; Navigate Clasp's internal systems to support onboarding, understand how loan products work, and coordinate cross-functionally to keep programs running smoothly

Requirements

Demonstrated subject-matter expertise in higher education, including enrollment management and/or financial aid operations, and how schools process federal and private loan funding; Proven experience owning an external B2B client or partner relationship end to end, from onboarding through renewal; Comfort independently using AI tools (e.g., Claude, ChatGPT) to build client-facing dashboards, reports, or analyses; Executive-level communication skills, with the ability to run a room with senior stakeholders like a CFO or VP of Enrollment, unsupervised; A consultative mindset: asking "why" instead of just saying yes, and disagreeing with a partner in a way that builds trust rather than friction; Comfort with some technical complexity, including navigating internal systems, understanding how loan products work, and coordinating with onboarding/implementation teams

Nice to have

Experience at an education fintech, loan servicer, ISA provider, or in higher-ed consulting

Benefits

Competitive cash and equity compensation; Health benefits (medical, dental, & vision); 401k + match; Flexible PTO policy; Opportunities to grow and perform in a fast-paced environment alongside a stellar team