Partner Success Manager II – Demand Partnerships

As a Partner Success Manager II, you will own a portfolio of Thumbtack's most strategic Demand API partners, serving as both the executive relationship owner and trusted business advisor responsible for long-term partner success and marketplace growth. You'll leverage data, market insights, and a deep understanding of partner objectives to develop account strategies, identify expansion opportunities, and influence cross-functional decisions that improve partner and marketplace performance. Success in this role requires balancing strategic thinking with operational excellence. You'll lead complex initiatives across Product, Engineering, Sales, Marketing, Operations, and Support to launch new capabilities, solve partner challenges, and scale programs that create value beyond your own portfolio. Your work will directly influence Thumbtack's partnership strategy, Demand API platform, and long-term marketplace growth.

Responsibilities

Own the strategy, performance, and long-term growth of a portfolio of Thumbtack's highest-impact Demand API partners, driving partner health, retention, expansion, and measurable business outcomes; Build trusted executive relationships and develop strategic account plans that align partner priorities with Thumbtack's long-term marketplace strategy; Lead complex cross-functional initiatives across Product, Engineering, Sales, Marketing, Operations, and other teams to launch integrations, new capabilities, and go-to-market initiatives; Use partner performance data, market insights, and business trends to identify growth opportunities, influence strategic decisions, and improve marketplace outcomes; Partner with Product and Engineering to shape roadmap priorities while identifying and executing partner expansion opportunities from business case through launch; Design and scale partner success strategies, operational improvements, and best practices while serving as a subject matter expert within the Demand Partnerships organization

Requirements

5+ years of experience in strategic partnerships, customer success, business development, account management, or a similar customer-facing role with increasing ownership and complexity; Demonstrated success managing strategic or enterprise partnerships, building executive relationships, and delivering measurable business growth; Proven ability to develop data-driven strategies, identify growth opportunities, and lead complex cross-functional initiatives in ambiguous environments; Strong business acumen with experience influencing senior stakeholders, building business cases, and balancing partner needs with company priorities; Experience working with API, platform, or systems integrations, with the ability to translate technical concepts into business value for technical and non-technical audiences; Excellent communication, analytical, stakeholder management, and project leadership skills

Nice to have

Experience working with retailers; e-commerce companies; marketplaces; other large consumer-facing partners