Partner Success Manager, Manufacturer & Specialty Partnerships

Leap Health is building the industry's only transparent infusion benefit. Its network includes specialty pharmacies, manufacturers, home nursing agencies, and ambulatory infusion centers through the Leap Transparency Network (LTN). The Partner Success Manager combines account management for a book of manufacturer and specialty pharmacy partners with implementation of every new contract Leap signs, from kickoff through go-live and steady state.

Responsibilities

Serve as the primary day-to-day contact for assigned manufacturer and specialty pharmacy partners; Run regular partner check-ins and quarterly business reviews; Monitor partner performance against agreed standards and escalate issues; Spot opportunities to grow each partnership; Support manufacturer engagements with materials, data, and follow-ups; Own the implementation plan for every newly signed agreement; Lead partner kickoff calls; Coordinate pricing exhibit loads and updates in Pond and confirm rates match executed agreements; Make sure partners are trained on Leap's referral, prior authorization, white-bag, shipment, and billing workflows; Track implementation status across all partners in flight; Maintain the master contract repository; Partner with Legal to route redlines and track approvals; Monitor compliance with contracted service levels, quality requirements, and audit rights; Work with Revenue Cycle Management and Finance to reconcile invoices against contracted pricing; Build and maintain standard operating procedures for partner onboarding, issue escalation, pricing updates, and data requests; Keep internal LTN and specialty pharmacy update channels current; Serve as internal point of contact for partner questions

Requirements

5+ years in partner success, account management, or partner operations in specialty pharmacy, home or alternate-site infusion, pharmaceutical manufacturing, PBM, or healthcare services; Proven experience implementing or onboarding partners or accounts, managing multiple launches at once on firm timelines; Strong relationship skills, with comfort working with partner leadership and front-line operations teams; Highly organized and detail-oriented, with experience managing contracts, pricing terms, or service-level obligations; Experience working across clinical, operations, finance, and legal teams

Nice to have

Knowledge of specialty pharmacy operations, buy-and-bill, white-bagging, or medical-benefit drug workflows; Familiarity with AWP/WAC/ASP-based pricing, rate cards, or pharmacy invoicing and reconciliation; Experience with BAAs, DUAs, or manufacturer and specialty pharmacy contracting structures; Experience with a CRM, a project management tool, or pricing platforms such as Pond; Prior experience at a specialty pharmacy, home infusion provider, ambulatory infusion center network, wholesaler, or manufacturer